Guidance

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Guidance On Aviation Rules and Statutes

Guidance

Date Subject
December 13, 2013 Guidance on responding to complaints filed on behalf of airline passengers
August 19, 2013 Display of search results on ticket agent websites
June 3, 2013 Guidance on transport of portable dialysis machines by air travelers with disabilities
May 31, 2013 Guidance on the 24-hour reservation requirement
May 29, 2013 Additional Guidance: Preboarding of Air Travelers With Disabilities
March 4, 2013 2013 Inflation adjustment to domestic baggage liability limit
December 11, 2012 Public Charters: contracts, reservation records, debit cards, and vouchers: extension of effective date
May 17, 2012 Use of the term “free” in air fare advertisements and disclosure of consumer costs in award travel
April 19, 2012 Website information on consumer complaints and use of insecticides in aircraft cabins
February 28, 2012 Guidance on the use of rounding in air fare advertisements
February 21, 2012 Additional Guidance on Airfare / Air Tour Price Advertisements
December 28, 2011 Guidance: Price Increases for Ancillary Services Not Purchased With Ticket
August 5, 2011 Notice of enforcement policy: oversale notice for foreign carriers
April 28, 2011 Rights of small entities to enforcement fairness, and policy against retaliation
March 4, 2011 Guidance re GDS/OTA display bias
February 11, 2011 Policy on e-cigarettes
February 1, 2011 Warning letter re GDS/OTA display bias
January 10, 2011 Guidance on disclosure of code-share service
November 9, 2009 Inflation Adjustments to Montreal Convention Liability Limits
October 28, 2009 Use of passenger-supplied electronic respiratory assistive devices on aircraft
October 9, 2009 Limits on baggage settlements
May 13, 2009 Disability Rule: Frequently Asked Questions
March 26, 2009 International service: (1) baggage exclusions, (2) responsibility of codeshare carriers
May 13, 2008 Disclosure of charges for checked baggage
July 17, 2007 Additional guidance concerning service animals re travel to the United Kingdom
February 20, 2007 Guidance concerning service animals re travel to the United Kingdom
April 21, 2006 Reporting oversales: value of travel vouchers
July 28, 2005 Accessible aircraft lavatories: providing accurate information to consumers
June 1, 2005 Honoring tickets of insolvent airlines: additional guidance
December 22, 2004 Guidance on reporting disability-related complaints
October 8, 2004 Role of air charter brokers
May 16, 2003 Air Carrier Liability Insurance: Notice to DOT
May 9, 2003 Service Animal Guidance
January 23, 2003 Honoring tickets of insolvent airlines: more information
November 14, 2002 Honoring tickets of insolvent airlines: additional information
August 8, 2002 Honoring tickets of insolvent airlines
August 2, 2002 Airline agents for service of process
November 19, 2001 Nondiscrimination in airport security screening (frequently asked questions)
November 16, 2001 Security: FAA guidance on nondiscrimination on the basis of disability or national origin
October 29, 2001 Disability issues: security screening (Amended December 6, 2001 and June 27, 2002)
October 12, 2001 Nondiscrimination in inspection and safety duties
September 25, 2001 Refund when flight is canceled
September 21, 2001 Nondiscrimination concerning religion and national origin
December 3, 1997 Airline plans under the Aviation Disaster Family Assistance Act.
September 24, 1997 Foreign Air Carriers; Unfair and Deceptive Advertising; Enforcement Policy
April 22, 1997 Electronic Ticketing: Passenger Notices
November 19, 1996 Reporting of oversales:
July 15, 1996 "Choice of forum" contract provisions
December 20, 1994
March 16, 1993 Disability issues:

Suggested Guidelines for Accessible Lavatories in Twin-Aisle Aircraft

December 20, 1991 Disability issues: wheelchair reservation codes

Archived Guidance

Updated: Tuesday, April 1, 2014