Contact Us
Office of Aviation Enforcement and Proceedings
Aviation Consumer Protection Division
1200 New Jersey Ave, SE
Washington DC 20590
Phone:
(202) 366-2220
TTY / Assistive Device Number:
(202) 366-0511
8:30am-5:00pm ET, M-F
Disability
A compilation of rules, guidance, enforcement orders and publications on disability issues in aviation.
Rules
| Name | Date | Document |
|---|---|---|
| Part 382, Passengers with Disabilities | ||
| Rule in effect through May 12, 2009 | 5/12/2009 | View PDF |
| Rule in effect beginning May 13, 2009 | 5/13/2009 | View PDF |
| Frequently Asked Questions | 5/13/2009 | View PDF |
| Web sites and automated kiosks | ||
| Supplemental Notice of Proposed Rulemaking | 09-2011 | View PDF |
| Preliminary Regulatory Evaluation | 09-2011 | View PDF |
| Initial Regulatory Flexibility Analysis | 09-2011 | View PDF |
| U.S. Airports: captioning, lifts, service animal relief areas, etc. | ||
| Notice of Proposed Rulemaking | 09-2011 | View PDF |
Guidelines
| Name | Date | Document |
|---|---|---|
| Guidance on reporting disability-related complaints | 12/22/2004 | View PDF |
| Disability Rule: Frequently Asked Questions | 5/13/2009 | View PDF |
| Additional Guidance concerning service animals re travel to the United Kingdom | 7/17/2007 | View PDF |
| Guidance concerning service animals re travel to the United Kingdom | 2/20/2007 | View PDF |
| Reporting of Disability-Related Air Travel Complaints | 7/8/2003 | View PDF |
| Service Animal Guidance | 5/9/2003 | View PDF |
Enforcement Orders
| Name | Order No. | Document |
|---|---|---|
| AeroSvit Airlines | 2012-11-6 | View PDF |
| Dismissal Order | 2012-9-7 | View PDF |
| Virgin America, Inc. | 2012-5-22 | View PDF |
| Frontier Airlines, Inc. | 2012-4-15 | View PDF |
| Allegiant Air, LLC | 2012-2-10 | View PDF |
| Spirit Airlines, Inc. | 2012-1-20 | View PDF |
| Atlantic Southeast Airlines | 2011-7-4 | View PDF |
| Icelandair Group, aka Flugleidir, h.f, d/b/a Icelandair | 2011-5-13 | View PDF |
| Delta Air Lines, Inc. | 2011-2-10 | View PDF |
| Mesaba Aviation, Inc. | 2011-1-4 | View PDF |
| JetBlue Airways Corp. | 2010-12-17 | View PDF |
| AirTran Airways | 2010-8-14 | View PDF |
| Compania Panamena de Aviation, S.A. | 2010-7-15 | View PDF |
| Cayman Airways Limited | 2010-6-21 | View PDF |
| Continental Airlines, Inc. | 2010-5-9 | View PDF |
| Bahamasair Limited Holdings | 2010-2-27 | View PDF |
| TAM Linhas Aereas, S.A. | 2010-1-8 | View PDF |
| Jetstar Airways Pty Limited ABN 33 069 720 243 | 2009-10-17 | View PDF |
| Order of Dismissal Complaint of Tim Maddox/Xiomara Osorio | 2008-12-5 | View PDF |
| Primaris Airlines, Inc. | 2008-9-31 | View PDF |
| Compania Mexicana de Aviacion, S.A. de C.V. | 2008-4-6 | View PDF |
| Isair Airlines and Tourism Ltd. | 2007-12-4 | View PDF |
| Eurofly, S.p.A. | 2007-10-25 | View PDF |
| Cayman Airways | 2007-10-19 | View PDF |
| Air New Zealand | 2007-10-8 | View PDF |
| Alia-Royal Jordanian Airlines | 2007-9-19 | View PDF |
| Lloyd Aereo Boliviano, S.A. | 2007-9-11 | View PDF |
| Skyservice Airlines Inc. | 2006-12-26 | View PDF |
| United Airlines | 2006-10-17 | View PDF |
| US Airways, Inc. | 2006-8-26 | View PDF |
| British Airways, PLC | 2006-8-7 | View PDF |
| Complaint of Irvin Rosenfeld v. American Airlines, Inc. | 2006-7-20 | View PDF |
| Aerovias del Continente Americano, S.A. | 2006-6-18 | View PDF |
| Aloha Airlines, Inc. | 2006-2-15 | View PDF |
| Hawaiian Airlines | 2005-10-26 | View PDF |
| Aloha Airlines | 2005-10-25 | View PDF |
| United Air Lines, Inc. | 2005-10-22 | View PDF |
| Petition of JetBlue Airways, Inc. for an Exemption from the Requirements of 14 CFR 382.2 1 (a)(2) | 2005-6-5 | View PDF |
| America West Airlines, Inc. | 2004-8-19 | View PDF |
| Complaint of Irvin Rosenfeld v. Delta Air Lines, Inc. | 2004-5-25 | View PDF |
| ATA Airlines, Inc. | 2004-4-22 | View PDF |
| Complaint of Irvin Rosenfeld v. Delta Air Lines, Inc. | 2004-3-27 | View PDF |
| Northwest Airlines, Inc. | 2004-3-4 | View PDF |
| United Air Lines, Inc. | 2003-12-6 | View PDF |
| Frontier Airlines, Inc. | 2003-11-5 | View PDF |
| Delta Air Lines, Inc. | 2003-11-4 | View PDF |
| AirTran Airways | 2003-10-11 | View PDF |
| Ryan International Airlines, Inc. | 2003-9-4 | View PDF |
| Southwest Airlines, Co. | 2003-8-30 | View PDF |
| America West Airlines | 2003-8-29 | View PDF |
| JetBIue Airways | 2003-8-28 | View PDF |
| Liberty Travel | 2003-7-19 | View PDF |
| Trans World Airlines, Inc. | 2003-7-12 | View PDF |
| Northwest Airlines, Inc. | 2003-6-3 | View PDF |
| Mohave County Airport Authority, Inc, Allegiant Air, and Sun Country Airlines | 2003-5-28 | View PDF |
| US Airways, Inc. | 2003-3-19 | View PDF |
| Complaint of Kyle Heck v. Southwest Airlines, Inc. | 2003-3-5 | View PDF |
| American Airlines, Inc., Complaint of Louise Caplan v. American Airlines | 2003-3-1 | View PDF |
| Aloha Island Air, Inc., dba Island air, Inc. | 2002-12-4 | View PDF |
| Alaska Airlines, Inc. | 2002-12-3 | View PDF |
| Petition for Rulemaking of the Tall Club of Silicon Valley | 2002-7-36 | View PDF |
| Northwest Airlines, Inc. | 2002-3-10 | View PDF |
| Louise M. Caplan v. Continental Airlines, Inc. | 2002-1-5 | View PDF |
Publications
| Name | Document |
|---|---|
| Suggested Guidelines for Accessible Lavatories in Twin-Aisle Aircraft | View PDF |
| Passengers With Disabilities: Model Training Program for Airlines | [HOLD] |
| Status reports on implementation of the Air Carrier Access Act for airline passengers with disabilities | [HOLD] |
| Air Travelers with Disabilities: Technical Assistance Manual for Airline Employees, Contractors, and Travelers | View PDF |
| Annual Report on Disability-Related Air Travel Complaints |
Related Links
| Name | |
|---|---|
| FAA-Approved Portable Oxygen Concentrators | |
| Passengers With Reduced Mobility: Website of the European Civil Aviation Conference |
Updated: Tuesday, April 2, 2013