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Disability

A compilation of rules, guidance, enforcement orders and publications on disability issues in aviation.

Rules

Name Date Document
Part 382, Passengers with Disabilities    
     Rule in effect through May 12, 2009 5/12/2009 View PDF
     Rule in effect beginning May 13, 2009 5/13/2009 View PDF
     Frequently Asked Questions 5/13/2009 View PDF
Web sites and automated kiosks    
    Final Rule 10-2013

View PDF

View Word

    Fact Sheet - Accessible Kiosks and Websites 11-2013

View PDF

View Word

U.S. Airports: captioning, lifts, service animal relief areas, etc.    
   Notice of Proposed Rulemaking 09-2011 View PDF
Seat-strapping of wheelchairs    
    Final Rule 10-2013

View PDF

View Word

    Fact Sheet - Seat Strapping 11-2013

View PDF

View Word

    Re Petition to stay the effectiveness of wheelchair seat-strapping provision 06/21/2010 View PDF

Guidelines

Name Date Document
Guidance on transport of portable dialysis machines by air travelers with disabilities 6/3/2013 View PDF
Additional Guidance: Preboarding of Air Travelers With Disabilities 05/29/2013 View PDF
Guidance on reporting disability-related complaints 12/22/2004 View PDF
Disability Rule: Frequently Asked Questions 5/13/2009 View PDF
Additional Guidance concerning service animals re travel to the United Kingdom 7/17/2007 View PDF
Guidance concerning service animals re travel to the United Kingdom 2/20/2007 View PDF
Reporting of Disability-Related Air Travel Complaints 7/8/2003 View PDF
Service Animal Guidance 5/9/2003 View PDF

Enforcement Orders

Name Order No. Document
American Airlines, Inc. 2013-12-4 View PDF
US Airways, Inc. 2013-11-4 View PDF
Virgin America, Inc. 2013-9-7 View PDF
Victor Cherenfant et al. v. Spirit Airlines, Inc., and Direct Airline Services, Inc. 2013-8-20 View PDF
Victor Cherenfant et al. v US Airways, Inc. and Direct Airline Services, Inc. 2013-8-19 View PDF
Jean Benjamin et al. v JetBlue Airways Corp. and Superior Aircraft Services, Inc. 2013-8-18 View PDF
Frank Drum v. Southwest Airlines Co. and PrimeFlight Airline Services 2013-8-17 View PDF
Kyla Thorington et al v. United Airlines, Inc. , and PrimeFlight Airline Services 2013-8-16 View PDF
Onetha McKnight et al. v. US Airways, Inc., and PrimeFlight Airline Services 2013-8-15 View PDF
AeroSvit Airlines 2012-11-6 View PDF
Dismissal Order 2012-9-7 View PDF
Virgin America, Inc. 2012-5-22 View PDF
Frontier Airlines, Inc. 2012-4-15 View PDF
Allegiant Air, LLC 2012-2-10 View PDF
Spirit Airlines, Inc. 2012-1-20 View PDF
Atlantic Southeast Airlines 2011-7-4 View PDF
Icelandair Group, aka Flugleidir, h.f, d/b/a Icelandair 2011-5-13 View PDF
Delta Air Lines, Inc. 2011-2-10 View PDF
Mesaba Aviation, Inc. 2011-1-4 View PDF
JetBlue Airways Corp. 2010-12-17 View PDF
AirTran Airways 2010-8-14 View PDF
Compania Panamena de Aviation, S.A. 2010-7-15 View PDF
Cayman Airways Limited 2010-6-21 View PDF
Continental Airlines, Inc. 2010-5-9 View PDF
Bahamasair Limited Holdings 2010-2-27 View PDF
TAM Linhas Aereas, S.A. 2010-1-8 View PDF
Jetstar Airways Pty Limited ABN 33 069 720 243 2009-10-17 View PDF
Order of Dismissal Complaint of Tim Maddox/Xiomara Osorio 2008-12-5 View PDF
Primaris Airlines, Inc. 2008-9-31 View PDF
Compania Mexicana de Aviacion, S.A. de C.V. 2008-4-6 View PDF
Isair Airlines and Tourism Ltd. 2007-12-4 View PDF
Eurofly, S.p.A. 2007-10-25 View PDF
Cayman Airways 2007-10-19 View PDF
Air New Zealand 2007-10-8 View PDF
Alia-Royal Jordanian Airlines 2007-9-19 View PDF
Lloyd Aereo Boliviano, S.A. 2007-9-11 View PDF
Skyservice Airlines Inc. 2006-12-26 View PDF
United Airlines 2006-10-17 View PDF
US Airways, Inc. 2006-8-26 View PDF
British Airways, PLC 2006-8-7 View PDF
Complaint of Irvin Rosenfeld v. American Airlines, Inc. 2006-7-20 View PDF
Aerovias del Continente Americano, S.A. 2006-6-18 View PDF
Aloha Airlines, Inc. 2006-2-15 View PDF
Hawaiian Airlines 2005-10-26 View PDF
Aloha Airlines 2005-10-25 View PDF
United Air Lines, Inc. 2005-10-22 View PDF
Petition of JetBlue Airways, Inc. for an Exemption from the Requirements of 14 CFR 382.2 1 (a)(2) 2005-6-5 View PDF
America West Airlines, Inc. 2004-8-19 View PDF
Complaint of Irvin Rosenfeld v. Delta Air Lines, Inc. 2004-5-25 View PDF
ATA Airlines, Inc. 2004-4-22 View PDF
Complaint of Irvin Rosenfeld v. Delta Air Lines, Inc. 2004-3-27 View PDF
Northwest Airlines, Inc. 2004-3-4 View PDF
United Air Lines, Inc. 2003-12-6 View PDF
Frontier Airlines, Inc. 2003-11-5 View PDF
Delta Air Lines, Inc. 2003-11-4 View PDF
AirTran Airways 2003-10-11 View PDF
Ryan International Airlines, Inc. 2003-9-4 View PDF
Southwest Airlines, Co. 2003-8-30 View PDF
America West Airlines 2003-8-29 View PDF
JetBIue Airways 2003-8-28 View PDF
Liberty Travel 2003-7-19 View PDF
Trans World Airlines, Inc. 2003-7-12 View PDF
Northwest Airlines, Inc. 2003-6-3 View PDF
Mohave County Airport Authority, Inc, Allegiant Air, and Sun Country Airlines 2003-5-28 View PDF
US Airways, Inc. 2003-3-19 View PDF
Complaint of Kyle Heck v. Southwest Airlines, Inc. 2003-3-5 View PDF
American Airlines, Inc., Complaint of Louise Caplan v. American Airlines 2003-3-1 View PDF
Aloha Island Air, Inc., dba Island air, Inc. 2002-12-4 View PDF
Alaska Airlines, Inc. 2002-12-3 View PDF
Petition for Rulemaking of the Tall Club of Silicon Valley 2002-7-36 View PDF
Northwest Airlines, Inc. 2002-3-10 View PDF
Louise M. Caplan v. Continental Airlines, Inc. 2002-1-5 View PDF

Publications

Name Document
New Horizons: Information for the Air Traveler with a Disability  
Plane Talk: Passenger with Disabilities  
Suggested Guidelines for Accessible Lavatories in Twin-Aisle Aircraft View PDF
Passengers With Disabilities: Model Training Program for Airlines [HOLD]
Status reports on implementation of the Air Carrier Access Act for airline passengers with disabilities [HOLD]
Air Travelers with Disabilities: Technical Assistance Manual for Airline Employees, Contractors, and Travelers View PDF
Annual Report on Disability-Related Air Travel Complaints  

Related Links

Name  
FAA-Approved Portable Oxygen Concentrators  
Passengers With Reduced Mobility: Website of the European Civil Aviation Conference  
Updated: Wednesday, February 19, 2014