Contact Us
Office of Aviation Enforcement and Proceedings
Aviation Consumer Protection Division
1200 New Jersey Ave, SE
Washington DC 20590
Phone:
(202) 366-2220
TTY / Assistive Device Number:
(202) 366-0511
8:30am-5:00pm ET, M-F
Ticket Refunds
A compilation of rules, guidance, enforcement orders and other related information regarding aviation ticket refunds.
Rules
| Name | Document |
|---|---|
| 14 CFR Part 374 | View Rule |
Guidance
| Name | Date | Document |
|---|---|---|
| Lapse of Airline Ticket Taxes | 07/23/2011 | View Info |
| Spirit Airlines Strike | 06/12/2010 | View PDF |
| Honoring tickets of insolvent information: more information | 01/23/2003 | View in MS Word |
| Honoring tickets of insolvent airlines, add'l information | 11/14/2002 | View in MS Word |
| Honoring tickets of insolvent airlines | 08/08/2002 | View in MS Word |
| Cancellation penalties | 04/10/1992 | View PDF |
Enforcement Orders
| Name | Order No. | Document |
|---|---|---|
| Paragon Air, Inc. | 2009-07-17 | View PDF |
| Boston-Maine Airways Corp. | 2006-7-7 | View PDF |
| Petition for Rulemaking of Joel Kaufman Re: Ticket Change Penalties | 2003-3-11 | View PDF |
Updated: Tuesday, April 2, 2013