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Tarmac Delays

U.S. Department of Transportation Fines Qantas for Not Informing Passengers of Opportunity to Leave Delayed Aircraft

WASHINGTON – The U.S. Department of Transportation (DOT) today announced that Qantas Airways, an airline based in Australia, violated federal rules last March by not informing passengers on a delayed aircraft at Dallas/Fort Worth International Airport that they had the opportunity to leave the plane as it sat at the gate for an extended period of time with the door open.  DOT fined Qantas $90,000 and ordered the airline to cease and desist from further violations.

News Digest DOT 09-14

DOT Report Finds Rule Prohibiting Tarmac Delays Over Three Hours Has Virtually Eliminated Long Tarmac Delays, Has Little Effect on Cancellations.  The U.S. Department of Transportation today released a report which found that its consumer protection rule prohibiting tarmac delays over three hours has both virtually eliminated tarmac delays of more than three hours and significantly reduced tarmac delays that are between one and three hours long.  In addition, there was relatively little impact on flight cancellations.  The rule prohibits U.S.

As holiday travel heats up, air consumer complaints down

Historic consumer rules keep air travelers protected

The holiday travel season is upon us, and it's an exciting time of year for visiting loved ones, hitting the slopes, or escaping the cold.  Wherever you and your family are heading, we at DOT want your travel to be as stress-free as possible.

That’s why we’re pleased to report that airline consumer complaints filed with our Aviation Consumer Protection Division between January and September 2013 were down 14.1 percent from the first nine months of 2012. In addition, complaints filed in September 2013 were down 6.8 percent from September 2012.

Photo of travelers moving through airport

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