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Plain Language

Writing User-Friendly Documents

The Federal government’s traditional way of writing has not worked well. Too often, complicated and jargon-filled documents have resulted in frustration, lawsuits, and a lack of trust between citizens and their government. To overcome this legacy, we have a great responsibility to communicate clearly.

Studies show that clearly written documents improve compliance and decrease litigation. Writing that considers our readers’ need for clear communication will improve the relationship between the government and the public it serves.

Plain Writing Plan

At the U.S. Department of Transportation we strive, however, to communicate with our various audiences in such a way that all our written materials are easily understood the first time they are read.  This includes Notices of Funding Availability, Notices of Proposed Rulemakings, Final Rulemakings, congressional reports, official correspondence, departmental blogs, social media, and material on our internal and external websites.

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