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OST

PIA - Delphi

The Office of the Secretary (OST), within the Department of Transportation (DOT), has been given the responsibility of formulating national transportation policy and promoting intermodal transportation. Other responsibilities include negotiation and implementation of international transportation agreements, assuring the fitness of US airlines, enforcing airline consumer protection regulations, issuing regulations to prevent alcohol and illegal drug misuse in transportation systems, improving the security of the national transportation system, and preparing transportation legislation.

As part of its support function for DOT, OST manages an accounting system, Delphi,

that manages a full range of financial services, including account payable and account receivable functions. To accomplish this, Delphi stores and maintains data on employees, contractors, and vendors, as well as interfaces with human resources (HR) and procurement systems.

Privacy management is an integral part of the Delphi project. DOT/OST has retained the services of privacy experts to help assess its privacy management program, utilizing proven technology, sound policies and procedures, and proven methodologies.

PIA - Correspondence Control Management System (CCMS)

The Office of the Secretary (OST) oversees the formulation of national transportation policy and promotes intermodal transportation. Other responsibilities range from negotiation and implementation of international transportation agreements, assuring the fitness of US airlines, enforcing airline consumer protection regulations, issuance of regulations to prevent alcohol and illegal drug misuse in transportation systems and preparing transportation legislation.

Privacy management is an integral part of the Department of Transportation (DOT) Correspondence Control Management System (CCMS). The Office of the Secretary (OST) has retained the services of privacy experts to help assess its privacy management program, utilizing proven technology, sound policies and procedures, and established methodologies.

PIA - Consumer Complaint Application Online System

The Office of the Secretary (OST), within the Department of Transportation (DOT), has been given the responsibility of formulating national transportation policy and promoting intermodal transportation. Other responsibilities include negotiation and implementation of international transportation agreements, assuring the fitness of US airlines, enforcing airline consumer protection regulations, issuing regulations to prevent alcohol and illegal drug misuse in transportation systems, improving the security of the national transportation system, and preparing transportation legislation.

As part of its support function for DOT, OST (and specifically, the Office of Aviation Enforcement and Proceedings Aviation Consumer Protection Division (ACPD)), is responsible for investigating and tracking complaints against airlines. As part of this public service, ACPD assists airlines in identifying and remedying consumer concerns. Also, ACPD reports aggregate complaint statistics to Congress, the media, and the general public. To help fulfill this need, OST uses a Web-enabled system, Consumer Complaint Application Online System (CCA). CCA records, tracks, and provides reporting on consumer complaints, inquiries, opinions, and compliments against airlines.

PIA - CASTLE

The Office of the Secretary (OST), within the Department of Transportation (DOT), has been given the responsibility of formulating national transportation policy and promoting intermodal transportation. Other responsibilities include negotiation and implementation of international transportation agreements, assuring the fitness of US airlines, enforcing airline consumer protection regulations, issuing regulations to prevent alcohol and illegal drug misuse in transportation systems, improving the security of the national transportation system, and preparing transportation legislation.

As part of its support function for DOT, OST is moving its current time and attendance system, Integrated Personnel and Payroll System (IPPS), to a new Web-enabled and more efficient system, CASTLE. CASTLE will manage a full range of Human Resource (HR) time and attendance collections for DOT employees. To accomplish this, CASTLE stores and maintains HR-related personnel data on current employees, and maintains data on former employees for 52 weeks after their separation before destroying those data. The CASTLE system is currently in product development and testing. When deployed, CASTLE will be accessed by DOT employees through a password-protected intranet Website.

PIA - Case Tracking System (CTS)

The Case Tracking System (CTS) allows users to track cases assigned to the Office of Hearings, and manage caseloads and casework. Users can assign judges, lawyers, and interns to specific cases and track actions taken on the case. Once a case is finalized and a decision is issued, cases are closed and data is archived for future reference.

Privacy management is an integral part of the Department of Transportation (DOT) CTS. The Office of the Secretary (OST) has retained the services of privacy experts to help assess its privacy management program, utilizing proven technology, sound policies and procedures, and established methodologies.

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