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Writing User-Friendly Documents

The Federal government’s traditional way of writing has not worked well. Too often, complicated and jargon-filled documents have resulted in frustration, lawsuits, and a lack of trust between citizens and their government. To overcome this legacy, we have a great responsibility to communicate clearly.

Studies show that clearly written documents improve compliance and decrease litigation. Writing that considers our readers’ need for clear communication will improve the relationship between the government and the public it serves.

Plain Language

At the Department of Transportation, we have a long-standing commitment to using plain language, and we see plain writing as an integral part of achieving the goals of our Open Government Plan.

Open Government

In its first Open Government Plan, the Department of Transportation (DOT) recognized that the Open Government initiative is about more than adopting new tools and emerging technologies—it is about effecting real policy and internal culture change to ensure that our Department truly becomes even more transparent, participatory, and collaborative, both internally and externally. Building on that strong foundation, our second Open Government Plan looks at the public engagement impact of, and public value generated by, enhancing DOT’s openness. DOT is pursuing a number of Open Government initiatives in the next two years.