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Tracey Smith

Tracey Smith joins DOT from the Department of Energy with 15 years of prior IT experience from both the public and private sectors ranging from technical and operational management and oversight, to Enterprise Architecture, Policy, Planning and Capital Investment development and execution. She has both a Bachelor’s and Master’s degree and is a published research author.

Kristen Baldwin

Kristen Baldwin joins DOT from the Department of Health and Human Services, Office of the Secretary, where she worked in the Web Communications Division of the Assistant Secretary for Public Affairs.

Technology Strategy, Planning and Assessment

Providing direct services to DOT customers is critical and IT Shared Services has transformed its multiple infrastructures into a Common Operating Environment (COE) servicing the entire department, exclusive of the FAA. The COE eliminates redundant services and improves overall service and security levels by standardizing and maintaining a controlled environment. IT Shared Services institutionalizes new methodologies and processes while improving overall program performance and ensuring continuous customer satisfaction and process improvement.

Resource and Program Management

The Department of Transportation’s Chief Information Officer Resource Management Office (RMO) allocates resources to ensure a modern, results-driven workforce, a streamlined, effective budget planning process, and strategic partnerships with the leading IT professionals and firms. OCIO RMO works with offices throughout DOT to ensure effective management and reporting of the budget, human resources, and procurement activities.

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