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R & M Aviation, Inc 2010-5-1

This consent  order concerns  the unlawful  holding  out of air transportation  by R&M  Aviation, Inc.,  (R&M)  a licensed  direct air carrier, as "AeroCare Medical  Transport System,  Inc." (AeroCare), a name not listed on its Part 298 registration, in violation of 14 CFR 298.36  and 49 U.S.C. 41101. It also concerns unlawful conduct by AeroCare, which merged with R&M in 2009, at the time AeroCare was an indirect air carrier specializing in air ambulance services, but held out air transportation as a direct air carrier, without  the economic authority to do so, in contravention of 49 U.S.C. §§ 41101 and Order 83-1-36. These violations also constituted unfair and deceptive trade practices and unfair methods of competition in violation of 49 U.S.C. § 41712. This consent order directs R&M to cease and desist from such further violations and assesses R&M a compromise civil penalty of $60,000.

Prestige Cruise Holdings, Inc. 2010-4-1

This consent order concerns advertisements by Prestige Cruise Holdings, Inc., through its subsidiaries, Oceania Cruises, Inc., ("Oceania Cruises") and Seven Seas Cruises S. de R.L. d / b / a Regent Seven Seas Cruises ("Regent Cruises") (collectively "Prestige Cruises") that violate the Department's advertising requirements specified in section 399.84 of the Department's regulations (14 CFR 399.84) and constitute unfair and deceptive trade practices and unfair methods of competition in violation of 49 U.S.C. § 41712. This order directs Prestige Cruises to cease and desist from future violations and assesses the company compromise civil penalties of $75,000.

US Airways, Inc. 2010-3-5

This consent order concerns Internet advertisements by US Airways Inc., (US Airways) that violate the full fare advertisement requirements specified in 14 CFR Part 399 as well as 49 U.S.C. § 41712, which prohibits unfair and deceptive practices. This order directs US Airways to cease and desist from future violations of Part 399 and Section 41712, and assesses the carrier a compromise civil penalty of $40,000.

Southern Sky Air & Tours, LLC d/b/a Myrtle Beach Direct Air & Tours 2010-2-16

This consent order concerns fare displays by Southern Sky Air & Tours, LLC d/b/a Myrtle Beach Direct Air & Tours, (Direct Air) a U.S. Public Charter operator, on its website and in other print and Internet advertisements that failed to comply with the Department’s rule on full fare advertising, 14 CFR 399.84, and therefore constituted an unfair and deceptive practice and unfair method of competition in violation of 14 CFR 380.27 and 49 U.S.C. § 41712. The carrier separately violated 14 CFR 380.27 and 49 U.S.C. § 41712 by failing to provide consumers adequate notice of its policy to charge fees in addition to its advertised fare for checked baggage. This order assesses Direct Air a compromise civil penalty of $35,000 and directs the carrier to cease and desist from further similar violations.

United Air Lines, Inc. 2010-1-13

This consent order concerns violations by United Air Lines, Inc., (UAL) of the full fare advertisement requirements specified in 14 CFR Part 399 and the statutory prohibition against unfair and deceptive practices, 49 U.S.C. § 41712. Further, UAL is subject to Order 2009-8-17,1 in which it agreed to cease and desist from violations of Part 399. The instant order directs UAL to cease and desist from future violations of Part 399, section 41712, and Order 2009-8-17, and assesses the carrier a compromise civil penalty of $30,000.

Continental Airlines, Inc. 2009-11-17

This consent order is the result of an investigation by the Office of Aviation Enforcement and Proceedings (Enforcement Office) of the August 8, 2009, tarmac delay incident at Rochester International Airport involving Continental Express flight 2816, operated by ExpressJet Airlines, Inc. (ExpressJet) in air transportation provided to the public by Continental Airlines, Inc. (Continental). The ExpressJet operated flight was diverted to Rochester because weather precluded landing at the destination airport-Minneapolis/St. Paul International Airport. The investigation revealed Continental's procedures pertaining to lengthy ground delays were not followed on that flight in violation of 49 U.S.c. § 41712. Continental is an air carrier as defined by 49 U.S.c. § 40102(a)(2), 1 which subjects it to the prohibitions against unfair and deceptive practices in air transportation contained in 49 U.S.c. § 41712. The order directs Continental to cease and desist from future similar violations of section 41712 and assesses the carrier $50,000
in civil penalties.

US Airways, Inc. 2009-8-2

This consent order concerns violations by US Airways, Inc., of the Department’s code-share disclosure rule, 14 CFR Part 257, and the statutory prohibition against unfair and deceptive practices, 49 U.S.C. § 41712. The order directs US Airways to cease and desist from future violations of Part 257 and section 41712 and assesses the carrier $70,000 in civil penalties.

smarTours, Inc. - April 4, 2009

This consent order concerns advertisements by smarTours, Inc., (“smarTours”) that violate the Department’s advertising requirements specified in section 399.84 of the Department’s regulations (14 CFR 399.84) and constitute unfair and deceptive trade practices and unfair methods of competition in violation of 49 U.S.C. § 41712. This order directs smarTours to cease and desist from future violations and assesses the company compromise civil penalties of $40,000.

Frontier Airlines, Inc. 2008-11-1

Unpublished

This Consent Order concerns violations by Frontier Airlines, Inc., (Frontier) of the Department’s oversales rule, 14 CFR Part 250, and 49 U.S.C. § 41712, which prohibits unfair and deceptive practices, stemming from the carrier’s failure to provide cash compensation to passengers who are involuntarily denied boarding. The order assesses Frontier a civil penalty of $40,000.

Flight Centre USA, Inc. 2008-7-5

This consent order concerns fare displays by Flight Centre USA, Inc. ("Flight Centre") on its website (www.flightcentre.us) and in newspaper advertisements the company published in the Los Angeles Times and the Chicago Sun Times that failed to comply with the Department's rule on full fare advertising, 14 CFR 399.84. Flight Centre's website and newspaper advertisements did not properly disclose government fees and taxes applicable to its advertised fares, and did not include fuel surcharges applicable to fares in certain markets in the advertised fare. These advertising practices, in addition, constituted an unfair and deceptive trade practice and an unfair method of competition in violation of 49 U.S.C. $ 41712. This order directs the company to cease and desist from future similar violations and assesses a compromise civil penalty of $40,000.

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