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Guidance

Advertising: "free" tickets, disclosure of fees - September 4, 2003

This notice is intended to give further guidance to air carriers and other sellers of air
transportation on how those additional taxes, fees, and restrictions that are permitted to be
listed separately from a fare quotation may be disclosed in advertisements.1 This
guidance will be used by the Office of Aviation Enforcement and Proceedings in its
compliance and enforcement activities associated with 14 CFR 399.84, the Department’s
full fare advertising rule, and 49 U.S.C. 41712, which prohibits unfair and deceptive
practices.

Advertising air fares on social media sites - October 3, 2011

This notice is intended to give guidance to airlines and other sellers of air transportation on how additional taxes, fees, and restrictions that are currently permitted to be listed separately from a fare quotation may be disclosed in advertisements on Twitter, Facebook, and other online social media sites. This guidance will be used by the Office of Aviation Enforcement and Proceedings in its compliance and enforcement activities associated with 14 CFR 399.84, the Department’s full fare advertising rule, and 49 U.S.C. § 41712, which prohibits unfair and deceptive practices, until January 24, 2012, when, as discussed below, a new rule becomes effective.

Guidance: Price Increases for Ancillary Services Not Purchased With Ticket - 12/28/2011

This notice is intended to give guidance to U.S. and foreign air carriers on this office’s enforcement policy concerning the prohibition of post-purchase price increases for services and products not purchased with the ticket in light of the U.S. Department of Transportation’s recent announcement to conduct further rulemaking in this area.   

Reporting oversales: value of travel vouchers - April 21, 2006

Please forward this message to the individuals in your organization that deal with DOT's quarterly "Report of Passengers Denied Confirmed Space" (BTS Form 251). On June 30, 2004, DOT's Bureau of Transportation Statistics issued a Reporting Directive transmitting revised instructions for BTS Form 251, "Report of Passengers Denied Confirmed Space." This report is the source of the oversales data in the Aviation Consumer Protection Division's Air Travel Consumer Report. On July 2, 2004, Norman Stickman, the Director of the A.C.P.D., e-mailed this Reporting Directive and the revised instructions to the air carriers that are listed individually in the Oversales section of the Air Travel Consumer Report. A copy of that message appears below, and a copy of the Reporting Directive and revised instructions is attached. The Reporting Directive and the revised instructions (paragraph F) noted that Line 8 of the form, compensation paid, should include only cash or check payments to the persons described on that line; it should not include the actual or estimated value of any transportation vouchers provided to those passengers. We have recently completed an analysis of the Form 251 submissions for the 4th quarter of 2005 by the 19 carriers that are listed in the Oversales section of the Air Travel Consumer Report, and certain findings cause us to question whether some carriers may be including the value of transportation vouchers in the figure that appears on Line 8 of Form 251.

Federal Register - May 9, 2003

SUMMARY: This action revises segments of Jet Route 2 (J–2), J–138, and J–590 by realigning the routes to the north over the Baton Rouge, LA, Very High Frequency Omnidirectional Range/Tactical Air Navigation (VORTAC). The FAA is taking this action to enhance the management of the aircraft operations over the Baton Rouge, LA, area. EFFECTIVE DATE: 0901 UTC, July 10, 2003.

Federal Register - February 26, 2007

This rule amends Title 14 Code of Federal Regulations part 71 by establishing a Class E airspace area extending upward from 700 feet above the surface at Potosi Washington County Airport, MO. The establishment of Area Navigation (RNAV) Global Positioning System (GPS) Instrument Approach Procedures (IAP) to Runways 2 and 20 have made this action necessary. The intended effect of this action is to provide adequate controlled airspace for Instrument Flight Rules operations at Potosi Washington County Airport, MO. The area will be depicted on appropriate aeronautical charts.

Federal Register - July 7, 2008

SUMMARY: This document requires most certificated U.S. air carriers and foreign air carriers operating to and from the U.S. that conduct passenger-carrying service to record and categorize complaints that they receive alleging inadequate accessibility or discrimination on the basis of disability according to the type of disability and nature of complaint, prepare a summary report of those complaints, submit the report annually to the Department of Transportation’s (Department or DOT) Aviation Consumer Protection Division, and retain copies of correspondence and record of action taken on disabilityrelated complaints for three years.

Types of DOT Guidance

To enable the public to better understand the various types of documents that the Department of Transportation (DOT) issues that could provide information on our interpretation of, or policy concerning, our rules, statutes, or technical issues and the extent to which the public may rely on them, we have prepared the following descriptions.

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