The Federal Railroad Administration (FRA), within the Department of Transportation (DOT), has been given the responsibility to carry out safety programs. FRA is responsible for promulgating and enforcing rail safety regulations; administering railroad assistance programs; conducting research and development in support of improved railroad safety and national rail transportation policy; providing for the rehabilitation of Northeast Corridor rail passenger service; and consolidating government support of rail transportation activities. The Controlled Correspondence Manager (CCM) system helps FRA fulfill this mission by providing automated assistance in tracking workflow. The CCM system provides FRA with the ability to track and control correspondence, Freedom of Information Act (FOIA) requests, complaints, waivers, one-time movements, and train horn quiet zones in a timely fashion.
Privacy management is an integral part of the CCM system. DOT/FRA has retained the services of privacy experts to help assess its privacy management program, utilizing proven technology, sound policies and procedures, and proven methodologies.