You are here

Enforcement Order

LAN Airlines, S.A. 2011-10-18

This consent order concerns violations by LAN Airlines, S.A., (LAN) a foreign air carrier, of the full fare advertising requirements specified in 14 CFR 399.84 and the statutory prohibition against unfair and deceptive practices, 49 U.S.C. § 41712. It directs LAN to cease and desist from future violations of section 399.84 and section 41712 and assesses the carrier a compromise civil penalty of $50,000.

Destination Southern Africa 2011-10-11

This consent order concerns violations by Destination Southern Africa, Inc., and Destination Southern Africa d/b/a South African Airways Vacations (collectively “Destination Southern Africa”) of the Department’s advertising requirements specified in section 399.84 of the Department’s regulations (14 CFR 399.84) that also constitute unfair and deceptive trade practices and unfair methods of competition in violation of 49 U.S.C. § 41712. This order directs Destination Southern Africa to cease and desist from future violations and assesses the company a compromise civil penalty of $20,000.

South African Airways PTY Limited 2011-10-12

This consent order concerns violations by South African Airways PTY Limited (“South African Airways”) of the Department’s advertising requirements specified in section 399.84 of the Department’s regulations (14 CFR 399.84) that also constitute unfair and deceptive trade practices and unfair methods of competition in violation of 49 U.S.C. § 41712. This order directs South African Airways to cease and desist from future violations and assesses the company a compromise civil penalty of $55,000.

Order of Dismissal: Donald L. Pevsner 2011-10-13

On April 15, 2011, Donald L. Pevsner (“Petitioner”) filed a document entitled a Petition for Rulemaking and an Unfair Practice Complaint relating to practices of Delta Air Lines and, by inference, other carriers (Docket OST 2011-0078). Mr. Pevsner also filed on the same date a second document entitled Petition for Rulemaking and Request for Sanctions against Delta Air Lines, Inc. (Docket OST 2011-0079).

Orbitz Worldwide, LLC. 2011-10-5

This consent order concerns Internet advertisements by Orbitz Worldwide, LLC., (Orbitz) that violated the advertising requirements specified in 14 CFR Part 399, as well as 49 U.S.C. § 41712, which prohibits unfair and deceptive practices. It directs Orbitz to cease and desist from future violations of Part 399 and section 41712, and assesses the company a compromise civil penalty of $60,000.

Aerovias de Intergración Regional, AIRES S.A. 2011-10-2

This consent order involves violations by Aerovias de Intergración Regional, AIRES, S.A. (AIRES) of Article 17 of the Montreal Convention (Convention)1 and the statutory prohibition against unfair and deceptive trade practices, 49 U.S.C. § 41712, in connection with monetary claims resulting from the loss of checked baggage and the pilferage of certain items out of checked baggage on flights to and from the United States. It directs AIRES to cease and desist from future similar violations of Article 17 and section 41712, and assesses the carrier a compromise civil penalty of $25,000.

Virgin Atlantic Airways, Ltd. 2011-9-18

This consent order concerns Internet advertisements by Virgin Atlantic Airways, Ltd., (Virgin Atlantic) that violate the advertising requirements specified in 14 CFR 399.84, as well as 49 U.S.C. § 41712, which prohibits unfair and deceptive practices. It directs Virgin Atlantic to cease and desist from future violations of 399.84 and section 41712, and assesses the carrier a compromise civil penalty of $50,000.

Lowestfare.com, LLC 2011-9-13

This consent order concerns violations by Lowestfare.com, LLC (Lowestfare), an online ticket agent, of the Department’s code-share disclosure rule, 14 CFR Part 257, and the statutory prohibition against unfair and deceptive practices, 49 U.S.C. § 41712. It also directs Lowestfare to cease and desist from future violations of Part 257 and section 41712 and assesses it a $50,000 civil penalty.

Amadeus IT Group, S.A. 2011-9-12

This consent order concerns software developed by Amadeus IT Group, S.A., which, when installed by travel agency website developers in a manner that overlooked or misapplied instructions provided by Amadeus did not adequately disclose airline service that involved code-share operations as required by 14 CFR Part 257, the Department's applicable rule. Such nondisclosure of code-share service on the agency’s retail displays constituted an unfair and deceptive practice and unfair method of competition in violation of 49 U.S.C. § 41712. By this order, the Department finds that Amadeus facilitated and was indirectly responsible for these omissions, directs Amadeus to cease and desist from future similar violations and assesses the company $95,000 in civil penalties.

Emirates 2011-8-24

This consent order involves violations by the foreign air carrier Emirates of Articles 17 and 19 of the Montreal Convention1 and the statutory prohibition against unfair and deceptive trade practices, 49 U.S.C. § 41712, in connection with monetary claims resulting from damage, loss, or delay to baggage checked on Emirates’ flights to or from the United States. It directs Emirates to cease and desist from future violations of Articles 17 and 19 and section 41712, and assesses the carrier a compromise civil penalty of $100,000.

Pages