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Consumer Reports

October Airline Service Improved from Previous Year in all Major Categories

WASHINGTON – In October, airlines improved their on-time performance while posting a lower rate of canceled flights and mishandled baggage than the same period in 2012, according to the U.S. Department of Transportation’s (DOT) Air Travel Consumer Report released today.   In addition, airlines reported no long tarmac delays or chronically late flights for two consecutive months or more, and consumers filed fewer complaints with DOT about airline service.

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