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Consumer Reports

U.S. Department of Transportation Fines Turkish Airlines Over Late, Incomplete Responses to Consumer Complaints

WASHINGTON – The U.S. Department of Transportation (DOT) today assessed a civil penalty against Turkish Airlines for not responding in a timely manner to complaints filed by consumers, including passengers with disabilities, and for not adequately responding to the passengers’ complaints in its responses.  The airline was ordered to cease and desist from further violations and assessed a civil penalty of $300,000.

October Airline Service Improved from Previous Year in all Major Categories

WASHINGTON – In October, airlines improved their on-time performance while posting a lower rate of canceled flights and mishandled baggage than the same period in 2012, according to the U.S. Department of Transportation’s (DOT) Air Travel Consumer Report released today.   In addition, airlines reported no long tarmac delays or chronically late flights for two consecutive months or more, and consumers filed fewer complaints with DOT about airline service.

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