You are here

Consumer Protection

DOT Fines Ticket Agent WK Travel for Code-Share Disclosure Violations

DOT 01-14
 

DOT Fines Ticket Agent WK Travel for Code-Share Disclosure Violations

WASHINGTON – The U.S. Department of Transportation (DOT) today fined WK Travel, Inc., also known as OneTravel, $95,000 for violating the Department’s rules on disclosure of code-share flights and ordered the ticket agent to cease and desist from further violations.  Today’s consent order is part of an ongoing effort by DOT to ensure that ticket agents comply with the code-share disclosure rules.

As holiday travel heats up, air consumer complaints down

Historic consumer rules keep air travelers protected

The holiday travel season is upon us, and it's an exciting time of year for visiting loved ones, hitting the slopes, or escaping the cold.  Wherever you and your family are heading, we at DOT want your travel to be as stress-free as possible.

That’s why we’re pleased to report that airline consumer complaints filed with our Aviation Consumer Protection Division between January and September 2013 were down 14.1 percent from the first nine months of 2012. In addition, complaints filed in September 2013 were down 6.8 percent from September 2012.

Photo of travelers moving through airport

DOT Fines Ticket Agents for Code-Share Disclosure Violations

DOT 73-13

DOT Fines Ticket Agents for Code-Share Disclosure Violations

The U.S. Department of Transportation (DOT) today fined three ticket agents for violating the Department’s rules on disclosure of code-share flights.  Today’s consent orders are part of an ongoing effort by DOT to ensure that ticket agents comply with the code-share disclosure rules.

Qantas Fined for Failing to Disclose Baggage Fees

DOT 112-12


Qantas Fined for Failing to Disclose Baggage Fees

WASHINGTON – The U.S. Department of Transportation (DOT) today assessed a civil penalty of $100,000 against Qantas, an Australian air carrier, for violating the Department’s new rule requiring carriers and ticket agents to inform consumers that they may have to pay baggage fees, and directed Qantas to cease and desist from further violations.

Air Consumer Protection

The Office of the Assistant General Counsel for Aviation Enforcement and Proceedings, including its Aviation Consumer Protection Division, monitors compliance with and investigates violations of the Department of Transportation’s (Department) aviation economic, consumer protection, and civil rights requirements. The Office also provides legal review and support on aviation economic licensing matters.

Subscribe to RSS - Consumer Protection