Consumer Protection

DOT 112-12

Qantas Fined for Failing to Disclose Baggage Fees

WASHINGTON – The U.S. Department of Transportation (DOT) today assessed a civil penalty of $100,000 against Qantas, an Australian air carrier, for violating the Department’s new rule requiring carriers and ticket agents to inform consumers that they may have to pay baggage fees, and directed Qantas to cease and desist from further violations.

The Office of the Assistant General Counsel for Aviation Enforcement and Proceedings, including its Aviation Consumer Protection Division, monitors compliance with and investigates violations of the Department of Transportation’s (Department) aviation economic, consumer protection, and civil rights requirements. The Office also provides legal review and support on aviation economic licensing matters.