Historic consumer rules keep air travelers protected
The holiday travel season is upon us, and it's an exciting time of year for visiting loved ones, hitting the slopes, or escaping the cold. Wherever you and your family are heading, we at DOT want your travel to be as stress-free as possible.
That’s why we’re pleased to report that airline consumer complaints filed with our Aviation Consumer Protection Division between January and September 2013 were down 14.1 percent from the first nine months of 2012. In addition, complaints filed in September 2013 were down 6.8 percent from September 2012.