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Aviation

Air Consumer Protection

The Office of the Assistant General Counsel for Aviation Enforcement and Proceedings, including its Aviation Consumer Protection Division, monitors compliance with and investigates violations of the Department of Transportation’s (Department) aviation economic, consumer protection, and civil rights requirements. The Office also provides legal review and support on aviation economic licensing matters.

Airlines Post Best December On-Time Record, Lowest December Cancellation Rate in 17 Years

The nation’s largest airlines posted an on-time arrival record last December of 84.4 percent, the highest on-time percentage for any December during the 17 years the U.S. Department of Transportation (DOT) has collected comparable flight delay data. According to DOT’s Air Travel Consumer Report, the carriers also had a 0.8 percent rate of canceled flights, the lowest December cancellation rate for the last 17 years.

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