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U.S. Department of Transportation Fines Qantas for Not Informing Passengers of Opportunity to Leave Delayed Aircraft

WASHINGTON – The U.S. Department of Transportation (DOT) today announced that Qantas Airways, an airline based in Australia, violated federal rules last March by not informing passengers on a delayed aircraft at Dallas/Fort Worth International Airport that they had the opportunity to leave the plane as it sat at the gate for an extended period of time with the door open.  DOT fined Qantas $90,000 and ordered the airline to cease and desist from further violations.

News Digest DOT 09-14

DOT Report Finds Rule Prohibiting Tarmac Delays Over Three Hours Has Virtually Eliminated Long Tarmac Delays, Has Little Effect on Cancellations.  The U.S. Department of Transportation today released a report which found that its consumer protection rule prohibiting tarmac delays over three hours has both virtually eliminated tarmac delays of more than three hours and significantly reduced tarmac delays that are between one and three hours long.  In addition, there was relatively little impact on flight cancellations.  The rule prohibits U.S.

October Airline Service Improved from Previous Year in all Major Categories

WASHINGTON – In October, airlines improved their on-time performance while posting a lower rate of canceled flights and mishandled baggage than the same period in 2012, according to the U.S. Department of Transportation’s (DOT) Air Travel Consumer Report released today.   In addition, airlines reported no long tarmac delays or chronically late flights for two consecutive months or more, and consumers filed fewer complaints with DOT about airline service.

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