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U.S. Department of Transportation Fines Turkish Airlines Over Late, Incomplete Responses to Consumer Complaints

WASHINGTON – The U.S. Department of Transportation (DOT) today assessed a civil penalty against Turkish Airlines for not responding in a timely manner to complaints filed by consumers, including passengers with disabilities, and for not adequately responding to the passengers’ complaints in its responses.  The airline was ordered to cease and desist from further violations and assessed a civil penalty of $300,000.

May Airline On-Time Performance Down, Cancellations Up From Previous Year, And Five Lengthy Tarmac Delays Reported

WASHINGTON – The nation’s largest airlines posted an on-time arrival rate of 76.9 percent in May, down from both the 79.4 percent on-time rate posted in May 2013 and the 79.6 percent on-time rate posted in April 2014.

In addition, the reporting carriers canceled 1.9 percent of their scheduled domestic flights in May, up from the 1.1 percent cancellation rate posted in both May 2013 and in April 2014.

U.S. Department of Transportation Expands Air Carrier Reporting Requirements for Incidents Involving Animals During Air Transport

WASHINGTON – U.S. Transportation Secretary Anthony Foxx today announced a final rule that expands the Department of Transportation’s current requirement that air carriers report incidents involving the loss, injury or death of an animal during air transport to the Department.  The rule will become effective on January 1, 2015.

DOT Tentatively Approves IATA’s Data Transmission Standard, Adds Measures to Protect Privacy and Address Other Consumer and Industry Concerns

WASHINGTON – The U.S. Department of Transportation today tentatively approved a proposal that would help modernize the marketing and sale of airline products by enabling all of the market players –airlines, travel agents, global distribution systems (GDSs), and consumers – to “speak the same language” in their communications with each other through a common data transmission standard.


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