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Alitalia Compagnia Aerea Italiana Spa

DOT Fines Alitalia for Misleading Information on Compensation for Canceled Flights

DOT 27-13
 

DOT Fines Alitalia for Misleading Information on Compensation for Canceled Flights

WASHINGTON – The U.S. Department of Transportation today fined the Italian air carrier Alitalia $125,000 for providing inaccurate information on its website regarding its policy on compensation to passengers on delayed and cancelled flights. 

Alitalia Compagnia Aerea Italiana Spa 2012-1-15

This consent order involves violations by Alitalia Compagnia Aerea Italiana SpA (Alitalia) of Article 19 of the Montreal Convention (Convention) and the statutory prohibition against unfair and deceptive trade practices, 49 U.S.C. § 41712, in connection with monetary claims resulting from delay of checked baggage on Alitalia flights to or from the United States. It directs Alitalia to cease and desist from future similar violations of Article 19 and section 41712, and assesses the carrier a compromise civil penalty of $80,000.

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