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Air Consumer

Reporting oversales: value of travel vouchers - April 21, 2006

Please forward this message to the individuals in your organization that deal with DOT's quarterly "Report of Passengers Denied Confirmed Space" (BTS Form 251). On June 30, 2004, DOT's Bureau of Transportation Statistics issued a Reporting Directive transmitting revised instructions for BTS Form 251, "Report of Passengers Denied Confirmed Space." This report is the source of the oversales data in the Aviation Consumer Protection Division's Air Travel Consumer Report. On July 2, 2004, Norman Stickman, the Director of the A.C.P.D., e-mailed this Reporting Directive and the revised instructions to the air carriers that are listed individually in the Oversales section of the Air Travel Consumer Report. A copy of that message appears below, and a copy of the Reporting Directive and revised instructions is attached. The Reporting Directive and the revised instructions (paragraph F) noted that Line 8 of the form, compensation paid, should include only cash or check payments to the persons described on that line; it should not include the actual or estimated value of any transportation vouchers provided to those passengers. We have recently completed an analysis of the Form 251 submissions for the 4th quarter of 2005 by the 19 carriers that are listed in the Oversales section of the Air Travel Consumer Report, and certain findings cause us to question whether some carriers may be including the value of transportation vouchers in the figure that appears on Line 8 of Form 251.

April 2011 amendments

SUMMARY: The Department of Transportation is issuing a final rule to improve the air travel environment for consumers by: Increasing the number of carriers that are required to adopt tarmac delay contingency plans and the airports at which they must adhere to the plan’s terms; increasing the number of carriers that are required to report tarmac delay information to the Department; expanding the group of carriers that are required to adopt, follow, and audit customer service plans and establishing minimum standards for the subjects all carriers must cover in such plans; adding carriers to those required to include their contingency plans and customer service plans on their websites; increasing the number of carriers that must respond to consumer complaints; enhancing protections afforded passengers in oversales situations, including increasing the maximum denied boarding compensation airlines must pay to passengers bumped from flights; strengthening, codifying and clarifying the Department’s enforcement policies concerning air transportation price
advertising practices; requiring carriers to notify consumers of optional fees related to air transportation and of increases in baggage fees; prohibiting post-purchase price increases; requiring carriers to provide passengers timely notice of flight status changes such as delays and cancellations; and prohibiting carriers from imposing unfair contract of carriage choice-offorum provisions. The Department is taking this action to strengthen the rights of air travelers in the event of oversales, flight cancellations and delays, ensure that passengers have accurate and adequate information to make informed decisions when selecting flights, prohibit unfair and deceptive practices such as postpurchase price increases and contract of carriage choice-of-forum provisions, and to ensure responsiveness to consumer complaints.

What Airline Employees, Airline Contractors, and Air Travelers with Disabilities Need to Know About Access to Air Travel for Persons with Disabilities - July 15, 2005

This manual is a guide to the Air Carrier Access Act (ACAA) and its implementing
regulations, 14 CFR part 382 (part 382). It is designed to serve as a brief but
authoritative source of information about the services, facilities, and accommodations
required by the ACAA and the provisions of part 382. The manual does not expand air
carriers’ legal obligations or establish new requirements under the law. It contains
suggested practices and procedures for carriers to use on a voluntary basis to implement
Part 382.

Federal Register - May 9, 2003

SUMMARY: This action revises segments of Jet Route 2 (J–2), J–138, and J–590 by realigning the routes to the north over the Baton Rouge, LA, Very High Frequency Omnidirectional Range/Tactical Air Navigation (VORTAC). The FAA is taking this action to enhance the management of the aircraft operations over the Baton Rouge, LA, area. EFFECTIVE DATE: 0901 UTC, July 10, 2003.

Federal Register - February 26, 2007

This rule amends Title 14 Code of Federal Regulations part 71 by establishing a Class E airspace area extending upward from 700 feet above the surface at Potosi Washington County Airport, MO. The establishment of Area Navigation (RNAV) Global Positioning System (GPS) Instrument Approach Procedures (IAP) to Runways 2 and 20 have made this action necessary. The intended effect of this action is to provide adequate controlled airspace for Instrument Flight Rules operations at Potosi Washington County Airport, MO. The area will be depicted on appropriate aeronautical charts.

Federal Register - July 7, 2008

SUMMARY: This document requires most certificated U.S. air carriers and foreign air carriers operating to and from the U.S. that conduct passenger-carrying service to record and categorize complaints that they receive alleging inadequate accessibility or discrimination on the basis of disability according to the type of disability and nature of complaint, prepare a summary report of those complaints, submit the report annually to the Department of Transportation’s (Department or DOT) Aviation Consumer Protection Division, and retain copies of correspondence and record of action taken on disabilityrelated complaints for three years.

Guidance concerning service animals re travel to the United Kingdom - February 26, 2007

This rule amends Title 14 Code of
Federal Regulations part 71 by
establishing a Class E airspace area
extending upward from 700 feet above
the surface at Potosi Washington County
Airport, MO. The establishment of Area
Navigation (RNAV) Global Positioning
System (GPS) Instrument Approach
Procedures (IAP) to Runways 2 and 20
have made this action necessary. The
intended effect of this action is to
provide adequate controlled airspace for
Instrument Flight Rules operations at
Potosi Washington County Airport, MO.
The area will be depicted on
appropriate aeronautical charts.

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