Air Consumer

This consent order concerns reporting delinquencies by Virgin America Inc. (Virgin America) that constitute violations of 49 U.S.C. § 41708 and the accounting and reporting requirements specified in 14 CFR Part 241.

This order concerns unauthorized air transportation by Pascan Aviation, Inc., (Pascan) between Canada and the United States in violation of 14 CFR Part 294 and 49 U.S.C. §§ 41301 and 41712. It directs Pascan to cease and desist from further violations of the Department's rule and these statutory provisions and assesses a compromise civil penalty of $20,000 (US).   

This consent order concerns fare displays by Air Jamaica, Ltd. (Air Jamaica) on its website (www.AirJamaica.com) that failed to comply with the Department's rule on full fare advertising, 14 CFR 399.84. These advertising practices, in addition, constituted an unfair and deceptive trade practice and an unfair method of competition in violation of 49 U.S.c. § 41712. Based on these violations, this order assesses a compromise civil penalty of $105,000 and directs the carrier to cease and desist from future similar violations.

This consent order concerns advertisements by JTB Corporation d/b/a JTB USA, Inc., (“JTB USA”) that violate the Department’s advertising requirements specified in section 399.84 of the Department’s regulations (14 CFR 399.84) and constitute unfair and deceptive trade practices and unfair methods of competition in violation of 49 U.S.C. § 41712. This order directs JTB USA to cease and desist from future violations and assesses the company compromise civil penalties of $60,000.

This consent order concerns fare displays by Spirit Airlines, Inc. (Spirit) on its website (www.Spirit.com) that failed to comply with the Department's rule on full fare advertising, 14 CFR 399.84. The carrier's website failed to include certain carrierimposed fees in the advertised "base fare" in violation of 14 CFR 399.84. These advertising practices, in addition, constituted an unfair and deceptive trade practice and an unfair method of competition in violation of 49 U.S.C. § 4 t 7 I 2. Based on these violations, this order assesses a compromise civil penalty of $40,000 and directs the carrier to cease and desist from future similar violations.

This consent order concerns advertisements by Vantage Travel Service, Inc., d/b/a Vantage Deluxe World Travel (“Vantage Deluxe”), that violate the Department’s advertising requirements specified in section 399.84 of the Department’s regulations (14 CFR 399.84), and constitute unfair and deceptive trade practices and unfair methods of competition in violation of 49 U.S.C. § 41712. This order directs Vantage Deluxe to cease and desist from future violations and assesses the company compromise civil penalties of $65,000.

On June 28, 2007, Tim Maddox and Xiomara Osorio (collectively referred to as “Complainants”) filed a complaint under 14 CFR Part 382, the rule implementing the Air Carrier Access Act (“ACAA”). The Complainants allege that the airlines located at the Los Angeles International Airport, Tom Bradley International Terminal (“LAX”) failed to provide safe and adequate wheelchair assistance to passengers with disabilities by allowing their employees to utilize improperly maintained equipment and by failing to provide adequate operational training for workers employed by Aero Port Services (“APS”) as required by 14 CFR 382.61.

This consent order concerns violations of certain consumer protection provisions of the Department’s Public Charter regulations by Constellation Travel Services Inc., (Constellation) a Public Charter Operator and its President, Mr. Mujhtabah Mohammed. Constellation and Mr. Mohammed failed to properly maintain the company’s Public Charter escrow account and failed to make refunds to consumers within 14 days after the company’s Public Charter flights were canceled, in violation of 14 CFR Part 380. These activities also constituted unfair and deceptive practices in violation of 49 U.S.C. § 41712. This order directs Constellation and Mr. Mohammed, personally, to cease and desist from future violations and assesses Constellation and Mr. Mohammed, jointly and severally, a compromise civil penalty of $50,000.

This Consent Order concerns violations by Frontier Airlines, Inc., (Frontier) of the Department’s oversales rule, 14 CFR Part 250, and 49 U.S.C. § 41712, which prohibits unfair and deceptive practices, stemming from the carrier’s failure to provide cash compensation to passengers who are involuntarily denied boarding. The order assesses Frontier a civil penalty of $40,000.

This consent order concerns reporting delinquencies by Arrow Air, Inc., d/b/a Arrow Cargo ("Arrow Cargo") that constitute violations of 49 U.S.C. 41708 and the accounting and reporting requirements specified in 14 CFR Part 241.