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Air Consumer

AirTran Airways, Inc. 2010-5-29

This consent order concerns violations by AirTran Airways, Inc., (AirTran Airways) of the full fare advertising requirements specified in 14 CFR 399.84 and the statutory prohibition against unfair and deceptive practices, 49 U.S.C. § 41712. This order directs AirTran Airways to cease and desist from future violations of section 399.84 and section 41712, and assesses the carrier a compromise civil penalty of $20,000.

Delta Air Lines, Inc. 2010-5-30

This consent order concerns violations by Delta Air Lines, Inc., (Delta) of the full fare advertisement requirements specified in 14 CFR Part 399 and 49 U.S.C. § 41712, which prohibit unfair and deceptive practices. This order directs Delta to cease and desist from future violations, and assesses the carrier a compromise civil penalty of $40,000.

Falcon Air Express 2010-5-15

This consent order concerns reporting delinquencies by Falcon Air Express, Inc., (Falcon Air) that constitute violations of 49 U.S.C. § 41708 and the accounting and reporting requirements specified in 14 CFR Part 241. This order directs Falcon Air to cease and desist from future violations, and assesses the carrier a compromise civil penalty of $100,000.

Continental Airlines, Inc. 2010-5-9

This order concerns violations by Continental Airlines, Inc. (Continental) of the requirements of 14 CFR Part 382 (Part 382), with respect to the categorizing and reporting of disability-related complaints that Continental received from passengers. Part 382 implements the Air Carrier Access Act (ACAA), 49 U.S.C. § 41705, and violations of Part 382 also violate the ACAA. This order directs Continental to cease and desist from future similar violations of Part 382 and the ACAA and assesses the carrier $100,000 in civil penalties.

R & M Aviation, Inc 2010-5-1

This consent  order concerns  the unlawful  holding  out of air transportation  by R&M  Aviation, Inc.,  (R&M)  a licensed  direct air carrier, as "AeroCare Medical  Transport System,  Inc." (AeroCare), a name not listed on its Part 298 registration, in violation of 14 CFR 298.36  and 49 U.S.C. 41101. It also concerns unlawful conduct by AeroCare, which merged with R&M in 2009, at the time AeroCare was an indirect air carrier specializing in air ambulance services, but held out air transportation as a direct air carrier, without  the economic authority to do so, in contravention of 49 U.S.C. §§ 41101 and Order 83-1-36. These violations also constituted unfair and deceptive trade practices and unfair methods of competition in violation of 49 U.S.C. § 41712. This consent order directs R&M to cease and desist from such further violations and assesses R&M a compromise civil penalty of $60,000.

Southwest Airlines Co. 2010-4-14

Unpublished

This consent order concerns violations by Southwest Airlines Co. (Southwest) of the Department’s oversales rule, 14 CFR Part 250, and the statutory prohibition against unfair and deceptive practices, 49 U.S.C. § 41712. The violations stem from the carrier’s failure 1) to furnish the required written notice to passengers who were denied boarding (“bumped”) involuntarily, and 2) to provide involuntarily bumped passengers with the appropriate amount and type of denied boarding compensation (DBC) in a timely manner. The order directs Southwest to cease and desist from such further violations and assesses the carrier a civil penalty of $200,000.

Prestige Cruise Holdings, Inc. 2010-4-1

This consent order concerns advertisements by Prestige Cruise Holdings, Inc., through its subsidiaries, Oceania Cruises, Inc., ("Oceania Cruises") and Seven Seas Cruises S. de R.L. d / b / a Regent Seven Seas Cruises ("Regent Cruises") (collectively "Prestige Cruises") that violate the Department's advertising requirements specified in section 399.84 of the Department's regulations (14 CFR 399.84) and constitute unfair and deceptive trade practices and unfair methods of competition in violation of 49 U.S.C. § 41712. This order directs Prestige Cruises to cease and desist from future violations and assesses the company compromise civil penalties of $75,000.

US Airways, Inc. 2010-3-5

This consent order concerns Internet advertisements by US Airways Inc., (US Airways) that violate the full fare advertisement requirements specified in 14 CFR Part 399 as well as 49 U.S.C. § 41712, which prohibits unfair and deceptive practices. This order directs US Airways to cease and desist from future violations of Part 399 and Section 41712, and assesses the carrier a compromise civil penalty of $40,000.

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