Air Consumer

This order concerns violations by Compania Panameña de Aviation, S.A., (COPA Airlines) of the requirements of 14 CFR Part 382 (Part 382), the Department’s regulation implementing the Air Carrier Access Act (ACAA), 49 U.S.C. § 41705, with respect to filing annual reports detailing disability-related complaints that the foreign air carrier received from passengers in calendar year 2009. Violations of Part 382 also constitute violations the ACAA. This order directs COPA Airlines to cease and desist from future violations of Part 382 and ACAA, and assesses the carrier a compromise civil penalty of $20,000.

This order concerns apparent violations by Delta Air Lines, Inc., (Delta), and its operating subsidiary Northwest Airlines, Inc.1
Section 257.4 of the code-share disclosure rule states that the holding out or sale of scheduled passenger air transportation involving a code-share arrangement is an unfair and deceptive trade practice in violation of 49 U.S.C. § 41712 unless, in conjunction with that holding out or sale, carriers follow certain notice requirements, including those of 14 CFR 257.5(a) and (d).

This consent order concerns internet advertisements by Sceptre Tours, Inc. (Sceptre Tours) that violate the Department’s advertising requirements specified in section 399.84 of the Department’s regulations and constitute unfair and deceptive trade practices and unfair methods of competition in violation of 49 U.S.C. § 41712. This order directs Sceptre Tours to cease and desist from such further violations and assesses Sceptre Tours a compromise civil penalty of $30,000.

This order concerns violations by Cayman Airways Limited (Cayman Airways) of the requirements of 14 CFR Part 382 (Part 382), with respect to filing annual reports detailing disability-related complaints that the foreign air carrier received from passengers in calendar year 2009, and violations of a previous consent cease and desist order against Cayman Airways regarding reporting of disability-related complaints.1 Part 382 implements the Air Carrier Access Act (ACAA), 49 U.S.C. § 41705, and violations of that part also violate the ACAA.

This order concerns the unlawful holding out of direct air transportation by Mercy Flights, Inc., (“Mercy Flights”), an air taxi operator registered with the United States Department of Transportation (“Department”) pursuant to 14 CFR Part 298 specializing in air ambulance services. As described more fully herein, by holding itself out to the public as an operator of an aircraft that it did not operate, Mercy Flights exceeded the scope of the economic authority conferred by its registration as an air taxi under 14 CFR 298.21, and thus violated 49 U.S.C. § 41101, the Department’s economic licensing requirement for air carriers. In addition and in so doing, Mercy Flights violated the statutory prohibition against unfair and deceptive practices in the sales of air tranportation, 49 U.S.C. § 41712. This consent order directs Mercy Flights to cease and desist from such further violations and assesses $30,000 in compromise of civil penalties against Mercy Flights.

This consent order concerns violations by AirTran Airways, Inc., (AirTran Airways) of the full fare advertising requirements specified in 14 CFR 399.84 and the statutory prohibition against unfair and deceptive practices, 49 U.S.C. § 41712. This order directs AirTran Airways to cease and desist from future violations of section 399.84 and section 41712, and assesses the carrier a compromise civil penalty of $20,000.

This consent order concerns violations by Delta Air Lines, Inc., (Delta) of the full fare advertisement requirements specified in 14 CFR Part 399 and 49 U.S.C. § 41712, which prohibit unfair and deceptive practices. This order directs Delta to cease and desist from future violations, and assesses the carrier a compromise civil penalty of $40,000.

This consent order concerns reporting delinquencies by Falcon Air Express, Inc., (Falcon Air) that constitute violations of 49 U.S.C. § 41708 and the accounting and reporting requirements specified in 14 CFR Part 241. This order directs Falcon Air to cease and desist from future violations, and assesses the carrier a compromise civil penalty of $100,000.

This order concerns violations by Continental Airlines, Inc. (Continental) of the requirements of 14 CFR Part 382 (Part 382), with respect to the categorizing and reporting of disability-related complaints that Continental received from passengers. Part 382 implements the Air Carrier Access Act (ACAA), 49 U.S.C. § 41705, and violations of Part 382 also violate the ACAA. This order directs Continental to cease and desist from future similar violations of Part 382 and the ACAA and assesses the carrier $100,000 in civil penalties.

This consent  order concerns  the unlawful  holding  out of air transportation  by R&M  Aviation, Inc.,  (R&M)  a licensed  direct air carrier, as "AeroCare Medical  Transport System,  Inc." (AeroCare), a name not listed on its Part 298 registration, in violation of 14 CFR 298.36  and 49 U.S.C. 41101. It also concerns unlawful conduct by AeroCare, which merged with R&M in 2009, at the time AeroCare was an indirect air carrier specializing in air ambulance services, but held out air transportation as a direct air carrier, without  the economic authority to do so, in contravention of 49 U.S.C. §§ 41101 and Order 83-1-36. These violations also constituted unfair and deceptive trade practices and unfair methods of competition in violation of 49 U.S.C. § 41712. This consent order directs R&M to cease and desist from such further violations and assesses R&M a compromise civil penalty of $60,000.