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Air Consumer

Haiti Emergency exemption pursuant to 49 U.S.C. § 40109 from the provisions of 49 U.S.C. § 41101 (Part 125 Operators) DOCKET

By this order, we grant carriers with authority under 14 CFR Part 125 emergency exemption authority from the provisions of 49 U.S.C. § 41101. This exemption will allow those carriers to provide assistance in the carriage of freight and people affected by the January 12, 2010, Haiti earthquake, and the transport into the affected areas of relief personnel and supplies

Haiti Order Granting Emergency Exemption

By this order, we grant an exemption from 49 U.S.C. § 41101 and applicable Department regulations to the extent necessary to permit, on behalf of U.S. Government charterers engaged in Haiti earthquake rescue and relief operations, indirect air transportation by GSA-approved entities, including those currently approved under General Services Administration (GSA) Special Item Number (SIN) 599-5, Air Charter Services-Brokers (hereinafter the “Broker Schedule”).

Plane Talk: Public Charter Flights

Charter flights can provide excellent value, and they often operate nonstop in markets where scheduled flights would be less direct. In addition, many charters don't have all of the restrictions of scheduled-service discount fares, e.g. advance-purchase, stay over a Saturday night, stay no more than 30 days, etc. Finally, most charter fares aren't "capacity-controlled" like scheduled-service discount fares; every seat on the airplane is usually available at the advertised fare. "Public Charters" can be purchased from a tour operator, a travel agent, or sometimes directly from the airline.

Plane Talk: Traveling with Animals

Overview

Over two million pets and other live animals are transported by air every year in the United States. Federal and state governments impose restrictions on transporting live animals. In addition, each airline establishes its own company policy for the proper handling of the animals they transport. As a shipper or owner you also have a responsibility to take the necessary precautions to ensure the well being of the animal you ship.

Plane Talk: Coping with Flight Delays

Most airline trips are uneventful; however, airlines don't guarantee their schedules, and you should realize this when planning your trip. There are many things that can make it impossible for flights to arrive on time. Some of these problems, such as bad weather and resulting air traffic delays, are beyond the airlines’ control. Others, such as the need for mechanical repairs, cannot be predicted. Nevertheless, you can take steps to reduce your chances of encountering most problems and limit their effects.

Gate 1, Ltd. - July 5, 2009

This consent order concerns advertisements by Gate 1, Ltd., (Gate 1) a ticket agent, that violated 14 CFR 399.84 the Department’s rule on full-fare advertising, and 49 U.S.C. § 41712, which prohibits unfair and deceptive practices by air carriers and ticket agents. This order assesses a compromise civil penalty of $50,000 and directs Gate 1 to cease and desist from future similar violations.

Advertising: "free" tickets, disclosure of fees - September 4, 2003

This notice is intended to give further guidance to air carriers and other sellers of air
transportation on how those additional taxes, fees, and restrictions that are permitted to be
listed separately from a fare quotation may be disclosed in advertisements.1 This
guidance will be used by the Office of Aviation Enforcement and Proceedings in its
compliance and enforcement activities associated with 14 CFR 399.84, the Department’s
full fare advertising rule, and 49 U.S.C. 41712, which prohibits unfair and deceptive
practices.

Advertising air fares on social media sites - October 3, 2011

This notice is intended to give guidance to airlines and other sellers of air transportation on how additional taxes, fees, and restrictions that are currently permitted to be listed separately from a fare quotation may be disclosed in advertisements on Twitter, Facebook, and other online social media sites. This guidance will be used by the Office of Aviation Enforcement and Proceedings in its compliance and enforcement activities associated with 14 CFR 399.84, the Department’s full fare advertising rule, and 49 U.S.C. § 41712, which prohibits unfair and deceptive practices, until January 24, 2012, when, as discussed below, a new rule becomes effective.

Guidance: Price Increases for Ancillary Services Not Purchased With Ticket - 12/28/2011

This notice is intended to give guidance to U.S. and foreign air carriers on this office’s enforcement policy concerning the prohibition of post-purchase price increases for services and products not purchased with the ticket in light of the U.S. Department of Transportation’s recent announcement to conduct further rulemaking in this area.   

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