- Aviation Consumer Protection
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Air Consumer Protection
How Can We Help You?
|File a consumer complaint with DOT
How to file an air travel complaint with DOT
|Air Travel Consumer Reports
DOT's Monthly Ranking of Airlines
|Rules, Guidelines, and Enforcement Orders
Common consumer rules, and guidance to the industry on certain issues
|Aviation Safety and Security
Links to the TSA (security) and FAA (safety)
|Travel Tips & Publications
Consumer information for air travelers and airlines
|Service Cessations and Bankruptcy
Consumer advice concerning airlines that have stopped operating or filed for bankruptcy protection
The Office of the Assistant General Counsel for Aviation Enforcement and Proceedings, including its Aviation Consumer Protection Division, monitors compliance with and investigates violations of the Department of Transportation’s (Department) aviation economic, consumer protection, and civil rights requirements. The Office also provides legal review and support on aviation economic licensing matters.