Conflict Management Skills for Managers

The goal of Conflict Management Skills for Managers is to teach participants to use effective communication and problem solving skills to become more effective managers and to familiarize participants with the benefits of mediation and alternative dispute resolution. At the conclusion of the course, participants will have enhanced listening and communication skills, have practiced and used proven approaches to resolving conflict, have a toolbox of techniques for effectively dealing with conflict, and understand mediation theory.

The course uses a variety of learning vehicles, including lectures, videos, simulations and participatory role play exercises. Lectures are followed by opportunities to apply new concepts and skills to concrete real world situations. Performance is then critiqued by experienced neutrals, providing invaluable insights and opportunities to enhance skills.

Participants receive a course manual which includes a step-by-step problem solving approach. Participants also receive a certificate upon successfully completing the course.

Conflict Management Skills Training

 2012 Course Schedule

•  January 25, 2012   

•  May 23, 2012

•  September 5, 2012   

Updated 12/21/2011