Note: When calculating the DOT scores, we do NOT take the sum of the OA’s scores, but instead we take the sum of all responses from all participating procurement offices with in OAs. Example: Some of our OA’s have just one procurement office, but others may have 2, 3, or 4 procurement offices or regions. Instead of looking at just 9 or 10 OA responses, we look at 15 or 16 procurement offices when calculating our averages.
All Survey Results
are calculated by a systems program, which is part of the PMAT2
System. An OA’s total data is available
to each OA for their use. No OA may view
another OA’s results. Only the OSPE has
access to all the data from every OA and office within an OA. PMAT2 presents the data in a group
of “canned” reporting formats for general use.
OA and DOT may extract their results and design other means of
displaying their results.
Sample Question:
My procurement office
works with me to develop procurement strategies early in the planning process.
|
Strongly Agree |
Agree |
Disagree |
Strongly Disagree |
Not Applicable |
Very Important |
Important |
Not Important |
|
4 |
3 |
2 |
1 |
|
3 |
2 |
1 |
|
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|
|
|
|
|
|
|
|
SURVEY
CALCULATIONS (For both Customer and Employee) |
|
|
Business
Measure |
Calculation |
|
Timelines |
This score is determined in two stages: Stage One: General Agreement Score is determined by first adding up all the “Strongly Agree” responses, dividing by the number or respondents, then adding up all the “Agree” responses, and dividing by the number of respondents. The sum of these two scores are then added together for the “General Agreement Score.” Example: 125 responded “Strongly Agree” of 628 total responses to this question = 20%. 358 responded “Agree” of 628 total responses to this question = 57%. Add 20% to 57% = 77% “General Agreement” score for this question. Stage Two: The number questions with “timeliness” as the business measure on each survey(Employee and Customer) multiplied by the total of the “General Agreement(s)” average score results in the final score for this business measure. Example: On a Employee Survey there are 2 questions and on Customer Survey there is 1 question = 3 timeliness questions. The “general agreement” scores are 87% + 79% +68% = 234/3 questions = 78 as the final Timeliness score. Please note some business measures are only found on one survey. |
|
Service/Partnership |
Same as above |
|
Quality |
Same as above |
|
Strategic Value |
Same as above |
|
Technology |
Same as above |
|
Customer and Employee Satisfaction |
This score is determined in two stages: Stage One: For each question on each survey type, a score is derived by multiplying the “General Agreement Percentage” by the percentage of respondents that rated the question as “Very Important” and divide by 100 (expressed as a score note a percentage). Example: 77% General Agreement X 53% Very Important = 4081/100 = 41 is what we will call the “stage one satisfaction score”. Stage Two: All the “stage one
satisfaction scores” for each survey are added up and divided by the sum of
all the “very important” scores.
Example: Assume there are 10
questions and the sum of all the “stage one satisfaction scores are 469 and
the sum of all the “very important” scores for the 10 questions is 576. Then 469/576=81% Satisfaction Rating. |