|
Measurement By Perspective |
DOT Goal |
|
Timeliness (Calculation) Quality (Calculation) Service Partnership (Calculation) Strategic Value (Calculation) Percentage of Customer Satisfaction (Calculation) |
80% 85% 85% 85% 87% |
|
Service/Partnership (Calculation) Quality Work Environment (Calculation) Leadership/Management (Calculation) Strategic Value (Calculation) Percentage of Employee Satisfaction (Calculation) |
70% 80% 80% 80% 85% |
|
INTERNAL BUSINESS |
|
|
Purchase
Cards (Calculations) Percentage
of Actions Percentage
of Dollars Total
number of employees with Purchase Cards Total
number of Active Accounts Ratio
of Approving Official to Purchase Cardholders Number
of Actions reported to IG Number
reported to Program Coordinators Number
of Disciplinary Actions |
N/A 80%[2] N/A N/A 10/1[3] N/A N/A N/a |
|
Performance
Based Service Acquisition (Calculations) |
30%[4] |
|
Commercial
Item Dollar (Calculations) |
30% |
|
Cost
to Spend Ratio (Calculations) |
TDB |
|
Technology
Satisfaction (Calculations) |
85% |
|
Contractor
Preference Goals (SBA Goals) (Calculations) Large
Business Small
Business 8(a) Small
Disadvantaged Businesses Women
Owned Small Businesses HUBZones Service
Connected Disabled Veteran Owned Small Businesses |
NTE
50% 47.40% 10.30% 7.30% 5% 3% 3% |
|
LEARNING AND GROWTH |
|
|
1102
Qualification Standards (Calculations) Education Training Percentage
Certified at all levels |
90% 90% 90% |
|
Percentage
of COTRs Certified (Calculations) |
95% |
|
Percentage
of IT Program Managers Certified (Calculations) |
TBD |
|
FINANCIAL |
|
|
Competition
(Calculations) Full
and Open Competition MACs
Fair MACs
Fair |
85% 95% N/A |
|
Cost Schedule Performance |
TBD TBD TBD |
|
Contract
Bundling (Dollars) (Calculations) |
TBD%[5] |
|
Quality
Assurance Surveillance Program |
TBD |
|
Commodity
Priorities Percentage
of Products Percentage
of Services Percentage
of R&D |
N/A N/A N/A |