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Writing User-Friendly Documents

We believe that the most important goals are these:
  • Engage your reader
  • Write clearly
  • Write in a visually appealing style
The next few pages summarize some of the best techniques to achieve these three goals.
Updated: Tuesday, March 26, 2013

DOT is committed to ensuring that information is available in appropriate alternative formats to meet the requirements of persons who have a disability. If you require an alternative version of files provided on this page, please contact PlainLanguage@dot.gov.