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DOT Customer Service Plan

About this Document

We proudly publish this plan in accordance with Executive Order 13571, dated April 27, 2011, Streamlining Service Delivery and Improving Customer Service, and the Office of Management and Budget's June 13, 2011, implementing guidance.

The DOT is responsible for ensuring a safe and efficient transportation system that meets our vital national interests and enhances the quality of life for the American people. In order to achieve this core mission and to better serve our customers, we believe that it is essential to continually evaluate our performance and work to improve it.

Updated: Monday, July 23, 2012