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Operations Division


The Operations Division has two major program areas:

Crisis Management Center


The Department’s Crisis Management Center (CMC) serves as the focal point for the Department’s actions during crises.  The CMC is designed to monitor the nation’s transportation systems and infrastructure 24-hours a day, 7 days a week; hosts the Secretary’s Emergency Response Team and other supports personnel who provide the Secretary and the Department’s Operating Administrations with information during crises; supports the Secretary with secure video teleconferencing and around-the-clock communications for unclassified and classified information; provides information to other Federal agencies, the White House, and DOT headquarters and field staff.  Additionally, the CMC is the central point for the Department’s interagency liaison and coordination with the Department of Homeland Security’s National Response Coordination Center for federal response efforts.

Partner Agencies

The CMC serves as the central focal point and coordination hub for the Department, working closely with the following key departments and agencies: Departments of; Homeland Security, Defense, State, Health and Human Services, Justice, Interior, Agriculture and Energy.  As a federal partner under the National Infrastructure Protection Plan (NIPP) the CMC works closely with the United States Coast Guard, the DHS National Infrastructure Coordinating Center, Transportation Security Administration and the Federal Emergency Management Agency to facilitate internal and external information sharing regarding the status of the nations critical transportation infrastructure.          


  • DOT Leadership
  • DOT Operating Administrations
  • Secretary’s Emergency Response Team
  • S-60
  • Private transportation service providers

Major Projects

Continual process improvement in information gathering and sharing.

Program Officials


Acting Manager

Keith Dixon

Deputy Manager

Keith Dixon

Operations Officer

Tim Gaither

Watch Standers

Duain Benson
Augusto Cruz
Edison Fritz
Jorge Reyes
Wanda Scott

Shawn Williams

DHS NOC Desk Officer

Doug Plummer

National Response Programs


The Department implements its responsibilities under the National Response Framework (NRF) through two key elements, Emergency Support Function #1 – Transportation and the Regional Emergency Transportation Coordinators.  The Department uses the National Incident Management System to establish standardized training, organization, and communications procedures for multi-jurisdictional interaction and leadership responsibilities during incidents.  The NRF also provides a comprehensive framework for private and non-profit institutions to plan and integrate their own preparedness and response activities, nationally and within their own communities.

In addition to its NRF responsibilities, the National Response Program Manager interacts with the Office of International and Aviation Affairs, FAA and DOD U.S. Transportation Command on the allocation of aircraft to and operation of the Civil Reserve Air Fleet (CRAF) program.

National Response Framework and Emergency Support Function (ESF) #1

The Department of Transportation (DOT) serves as the primary and coordinating agency for ESF #1. As part of its efforts, DOT:

  • Monitors and reports status of, plans for, and damage to the transportation system and infrastructure as a result of the incident;
  • Identifies temporary alternative transportation solutions that can be implemented by others when systems or infrastructure are damaged, unavailable, or overwhelmed;
  • Performs activities conducted under the direct authority of DOT elements as these relate to aviation, maritime, surface, railroad, and pipeline transportation;
  • Coordinates the restoration and recovery of the transportation systems and infrastructure; and
  • Coordinates and supports prevention, preparedness, response, recovery, and mitigation activities among transportation stakeholders within the authorities and resource limitations of ESF #1 agencies.

A 2007 agreement between the Secretaries of Transportation and Homeland Security further detailed the respective responsibilities of each Department relative to emergency transportation services and evacuation, consistent with the Post-Katrina Emergency Management Reform Act.

Partner Agencies

  • U.S. Department of Agriculture’s U.S. Forest Service
  • Department of Defense
  • Department of State
  • General Services Administration
  • Department of the Interior
  • Department of Justice
  • Department of Commerce
  • U.S. Army Corp of Engineers
  • U.S. Coast Guard
  • US Postal Service
  • Transportation Security Administration
  • Department of Homeland Security


 Disaster victims, Federal, and State, local and tribal government entities

Program Officials


Program Manager

Jeremy Greenberg

Deputy Program Manager

David Schilling

National Response
Operations Planner

Jeffrey Van Ness

Regional Emergency Transportation Coordinator Program


Each Regional Emergency Transportation Coordinator (RETCO), assigned by the Secretary as a collateral duty, manages regional DOT emergency preparedness and response activities in his/her region on behalf of the Secretary.  This includes coordination with and providing assistance to other Federal agencies, state, local, and tribal governments in emergency preparedness and response for transportation services.  The RETCO provides specific support and leadership under National Response Framework (ESF #1). The RETCO acts as a single point of contact during major, Presidentially declared incidents to expedite and validate requests to DOT by the Federal Coordinating Officer or the Principal Federal Official at the incident site.

Partner Agencies

The RETCO acts for DOT as the lead agency for ESF #1 and is supported by the Federal Departments and agencies identified above, who are members of the national emergency response community.


The RETCO works closely with Federal, State, local, and tribal entities, the private sector, and other DOT stakeholders.

Major Projects:

  • On-going review and revision of concepts of operations, plans, and procedures, and conduct training and exercises.

DOT Emergency Transportation Regional Assignments

RETCO Program Points of Contact


National Response Program Manager
Mr. Jeremy Greenberg
DOT / OST S-60
1200 NJ Avenue, SE
Washington, DC 20590
Bus: (202) 366-1863
Fax: 202-366-7261
FEMA NRCC: 202-646-2441

Deputy National Response Program Manager
Mr. David Schilling
DOT / OST S-60
1200 NJ Avenue, SE
Washington, DC 20590
Bus: (202) 366-1622
Other: (202) 366-1863 (24 X 7)(CMC)
Fax: 202-366-0642
FEMA NRCC: 202-646-2441

National Response Operations Planner
Mr. Jeffrey Van Ness
1200 New Jersey Avenue, SE
Washington, DC 20590
Business:  (202)-366-0737
Fax:  (202) 366-4902

Name/Direct Phone LineStates CoveredLocationOffice Phone/Fax No./Email
RETCO Region ICT, ME, MA, NH, RI, VT,Federal Transit Administration617- 494-2055  
Mary Beth MelloVolpe National TransportationFAX:   617- 494-2865
FTA Regional Administrator, Region 1Systems Center 
 55 Broadway, Suite 920E-mail:
 Cambridge, MA 02142 
RETREP Region IVolpe National Transportation617-494-3047
Terry SheehanSystems CenterFAX:  617-494-3260
 55 Broadway, Suite 920 
 Cambridge, MA 02142E-mail: 
RETCO Region IINY, NJFederal Aviation Administration718-553-3001
Diane CreanEastern RegionFAX:   617-494-2865
FAA Eastern Region Deputy Regional Administrator1 Aviation Plaza 
 Jamaica, NY 11434-4809E-mail:
RETREP Region IIFederal Aviation Administration718-553-3076
James F. RobinsonEastern Region OfficeFAX:   718-995-5747
 159-30 Rockaway Blvd. 
 Jamaica, NY 11434-4809E-mail:
RETCO Region III and IVIIIFederal Aviation Administration404-305-5701
Roger LilleyPA, MD, VA,Southern Region 
 WV, DE, DCP.O. Box 20636E-mail:  
 IVAtlanta, GA 30320 
  KY, TN, MS, GA,  
 NC, SC, AL, FL,  
RETREP Region IIIPA, MD, VA,FHWA Pennsylvania Division717-221-4545
Keith LynchWV, DE, DC;228 Walnut Street, Room 508 
  Harrisburg, PA 17101-1720E-mail:
RETREP Region IVKY, TN, MS, GA,Federal Aviation Administration404-305-5151
Leah Russell NC, SC, AL, FL,Southern RegionFAX:  404-305-5010
 PR1701 Columbia Ave. 
  College Park, GA 30337E-mail:  
RETCO Region VMN, MI, IN, IL, WI, OH, IA, MOFederal Highway Administration512-536-5901
Janice BrownSouth 61 Forsyth Street, SWFAX:   512-536-5990
Director of Field Services, FHWASuite 17T26 
 Atlanta, GA 30303E-mail:
RETREP Region VFederal Highway Administration708-283-3516
Jeffry McSpadenOne Prairie Office CenterFAX:  708-283-3504
 4749 Lincoln Mall Drive, Suite 600 
 Matteson, IL 60443E-mail:  
RETCO Region VINM, OK, LA,Federal Aviation Administration817-222-5002
Michael O’HarraTX, ARSouthwest RegionFAX:  817-222-5493
FAA Southwest Region Deputy Administrator 2601 Meacham Boulevard 
  Fort Worth, TX 76137E-mail:  michael.o' 
RETREP Region VINM, OK, LA,Federal Aviation Administration817-222-5401
Gary BarberTX, ARSouthwest RegionFAX:  817-222-5493
  2601 Meacham Boulevard 
  Fort Worth, TX 76137E-mail:
RETCO Region VIIIMT, WY, UT, CO,Central Federal Lands720-963-3448
Ricardo SuarezND, SD, NE, KS Highway DivisionFAX:  720-963-3379
FHWA Division Engineer 12300 West Dakota Avenue 
  Lakewood, CO 80228E-mail:
RETREP Region VIIIMT, WY, UT, CO,Federal Highway Administration720-963-3450
Ron WilliamsND, SD, NE, KS12300 West Dakota Ave.FAX:  720-963-3453
  Lakewood, CO 80228 
RETCO Regions IX, X, and AKIXFederal Aviation Administration425-227-2002
David SuomiCA, NV, AZ, HI,Northwest Mountain RegionFAX:  425-227-1005
FAA  Deputy Regional AdministratorGuam and our1601 Lind Avenue Southwest 
Northwest Mountain RegionPacific TerritoriesRenton, WA 98057E-mail:
 WA, OR, ID  
RETREP Region IX (North)CA, NV, AZ, HI,Federal Highway Administration415-744-2646
Bob BrownGuam and our201 Mission St. Suite 1700FAX:   415-744-2665
 Pacific TerritoriesSan Francisco, CA 94105 
RETREP Region IX (South)CA, NV, AZ, HI,Federal Motor Carrier Safety909-937-7212
Judy BabbittGuam and ourAdministrationFAX:  909-390-5642
 Pacific Territories3401 Centrelake Drive, Suite 550A 
  Ontario, CA  91761E-mail:
RETREP Region XWA, OR, IDFederal Aviation Administration425-227-1514
David Ochs Northwest Mountain RegionFAX:   425-227-1005
  1601 Lind Avenue Southwest 
  Renton, WA 98057E-mail:
RETREP Region AKAlaskaFederal Aviation Administration907-271-5230
Cindy Sacks Alaskan RegionFAX:  907-271-5961
  222 West 7th Ave. #14 
  Anchorage, AK 99513E-mail:
Updated: Tuesday, November 18, 2014