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Operations Division

The Operations Division has two major program areas:

Crisis Management Center

The Department’s Crisis Management Center (CMC) serves as the focal point for the Department’s actions during crises.  The CMC is designed to monitor the nation’s transportation systems and infrastructure 24-hours a day, 7 days a week; hosts the Secretary’s Emergency Response Team and other supports personnel who provide the Secretary and the Department’s Operating Administrations with information during crises; supports the Secretary with secure video teleconferencing and around-the-clock communications for unclassified and classified information; provides information to other Federal agencies, the White House, and DOT headquarters and field staff.  Additionally, the CMC is the central point for the Department’s interagency liaison and coordination with the Department of Homeland Security’s National Response Coordination Center for federal response efforts.

Partner Agencies

  • Department of Homeland Security
  • Department of Defense
  • Department of State
  • Department of Health and Human Services
  • Department of Justice
  • Department of Interior
  • Department of Agriculture
  • Department of Energy
  • United States Coast Guard
  • National Infrastructure Coordinating Center
  • Transportation Security Administration
  • Federal Emergency Management Agency


  • DOT Leadership
  • DOT Operating Administrations
  • Secretary’s Emergency Response Team
  • Private transportation service providers

Major Projects

Continual process improvement in information gathering and sharing.


National Response Program

The National Response Program (NRP) is responsible for coordinating the Department’s preparedness, response, and recovery activities in all-hazard incidents and to support the Secretary's responsibilities under the National Response Framework (NRF), Emergency Support Function - 1 (ESF-1) Transportation.  The NRP has a team of over 150 members nationwide to carry out the ESF-1 functions. The team includes a National Program Manager, Deputy Manager, Operational Planner, 7 Regional Emergency Transportation Coordinators (RETCOs), 10 Regional Transportation Representatives (RETREPs) and numerous Regional Emergency Cadre (RET-C) members representing all DOT Operating Administrations. In each region, the RETCO is designated as the Secretary’s executive-level representative to ensure preparedness, response, and recovery activities are effectively carried out.  RETREPs handle the day-to-day program issues and coordinate disaster and special events planning efforts between DOT and Federal, State, local, Tribal and Territorial, and private sector emergency planners. During incident and event responses, RETREPs lead transportation operations in FEMA’s various operation centers in headquarters and affected regions. The cadre members are highly trained and subject matter experts who may be activated during an incident or event.”

National Response Program Contact Information

Name/Direct Phone Line Routing Symbol Location Office Phone/Fax No./Email
Program Manager S-60 1200 New Jersey Ave., SE W56-592 202-366-3037
Jeremy Greenberg FAX:  202-366-4902
    CELL:  202-591-6592
Deputy Program Manager S-60 1200 New Jersey Ave., SE W56-488 202-366-0642
David Schilling   FAX:  202-366-4902
      CELL: 202-740-3454
Response Operations Planner S-60 1200 New Jersey Ave., SE 202-366-0737
Alex Appel W56-498 FAX:  202-366-4902
FEMA, ESF-1 Desk   FEMA HQ 202-646-6441
    500 C Street, SE Email:
Regional Emergency Transportation Coordinators and Representatives
Name/Direct Phone Line States Covered Location Office Phone/Fax No./Email
RETCORegion I CT, ME, MA, NH, RI, VT,  Federal Transit Administration  617- 494-2055   
Mary Beth Mello Volpe National Transportation  FAX:   617- 494-2865
FTA Regional Administrator, Region 1 Systems Center Cell:    617-721-5420
  55 Broadway, Suite 920 E-mail:
  Cambridge, MA 02142  
RETREP Region I Volpe National Transportation  617-494-3047
Terry Sheehan Systems Center FAX:  617-494-3260
  55 Broadway, Suite 920 Cell:    617-519-8637
  Cambridge, MA 02142 E-mail: 
RETCO Region II NY, NJ Federal Aviation Administration 718-553-3001
Diane Crean Eastern Region FAX:   617-494-2865
FAA Eastern Region Deputy Regional Administrator 1 Aviation Plaza Cell:    202-468-4969
  Jamaica, NY 11434-4809  E-mail:
RETREP Region II Federal Aviation Administration 718-553-3076
James F. Robinson Eastern Region Office FAX:   718-995-5747
  159-30 Rockaway Blvd. Cell:   202-306-5768
  Jamaica, NY 11434-4809 E-mail:
RETCO Region III and IV III Federal Aviation Administration 404-305-5004
Pearlis Johnson PA, MD, VA,  Southern Region Cell: 404-386-4661
  WV, DE, DC P.O. Box 20636 E-mail:  
  IV Atlanta, GA 30320   
   KY, TN, MS, GA,     
  NC, SC, AL, FL,     
RETREP Region III PA, MD, VA,  OST/S-60 202-366-0642
David Schilling (Acting) WV, DE, DC; 1200 New Jersey Ave SE Cell:   202-740-5434
    Washington, DC  20590 Email:
RETREP Region IV KY, TN, MS, GA,  Federal Aviation Administration 404-305-5151
Leah Russell  NC, SC, AL, FL,  Southern Region FAX:  404-305-5010
  PR 1701 Columbia Ave. Cell:   404-909-6700
    College Park, GA 30337  E-mail:  
RETCO Region V MN, MI, IN, IL, WI, OH, IA, MO Federal Highway Administration 605-776-1000
John Rohlf One Prairie Office Center FAX:  708-283-3504 
Director of Field Services - Mid America, FHWA 4749 Lincoln Mall Drive, Suite 600 Cell:    605-222-7107
  Matteson, IL 60443 E-mail:
RETREP Region V Federal Highway Administration 708-283-3516 
Jeffry McSpaden One Prairie Office Center FAX:  708-283-3504 
  4749 Lincoln Mall Drive, Suite 600 Cell:    708-710-9140
  Matteson, IL 60443 E-mail:  
RETCO Region VI NM, OK, LA,  Federal Aviation Administration 817-222-5002
Michael O’Harra TX, AR Southwest Region FAX:  817-222-5493
FAA Southwest Region Deputy Administrator   2601 Meacham Boulevard Cell:  817-217-5179 
    Fort Worth, TX 76137  E-mail:  michael.o' 
RETREP Region VI NM, OK, LA,  Federal Aviation Administration 817-222-5401
Gary Barber TX, AR Southwest Region FAX:  817-222-5493
    2601 Meacham Boulevard Cell:   202-306-5649
    Fort Worth, TX 76137 E-mail:
RETCO Region VIII MT, WY, UT, CO,  Central Federal Lands  720-963-3448
Ricardo Suarez ND, SD, NE, KS  Highway Division FAX:  720-963-3379
FHWA Division Engineer   12300 West Dakota Avenue Cell:   303-549-6123
    Lakewood, CO 80228 E-mail:
RETREP Region VIII MT, WY, UT, CO,  Federal Highway Administration 720-963-3450
Ron Williams ND, SD, NE, KS 12300 West Dakota Ave.  FAX:  720-963-3453
    Lakewood, CO 80228 Cell:   303-519-5041  
RETCO Regions IX, X, and AK IX Federal Aviation Administration 425-227-2002
David Suomi CA, NV, AZ, HI,  Northwest Mountain Region FAX:  425-227-1005
FAA  Deputy Regional Administrator Guam and our 1601 Lind Avenue Southwest Cell:  425-227-2002
Northwest Mountain Region Pacific Territories Renton, WA 98057  E-mail:
  WA, OR, ID    
RETREP Region IX (North) CA, NV, AZ, HI,  Federal Highway Administration 415-744-2646 
Bob Brown Guam and our 201 Mission St. Suite 1700 FAX:   415-744-2665
  Pacific Territories San Francisco, CA 94105 Cell:    202-306-5889 
RETREP Region IX (South) CA, NV, AZ, HI,  Federal Motor Carrier Safety  909-937-7212
Judy Babbitt Guam and our Administration FAX:  909-390-5642
  Pacific Territories 3401 Centrelake Drive, Suite 550A Cell:   202-384-4521
    Ontario, CA  91761 E-mail:
RETREP Region X WA, OR, ID Federal Aviation Administration 425-227-1514
David Ochs   Northwest Mountain Region FAX:   425-227-1005
    1601 Lind Avenue Southwest Cell:   202-306-5711
    Renton, WA 98057 E-mail:
RETREP Region AK Alaska Federal Aviation Administration 907-271-5230
Cindy Sacks   Alaskan Region FAX:  907-271-5961
    222 West 7th Ave. #14 Cell:   907-301-0202
    Anchorage, AK 99513 E-mail:


Updated: Wednesday, May 27, 2015