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Operations Division


The Operations Division has two major program areas:

Crisis Management Center


The Department’s Crisis Management Center (CMC) serves as the focal point for the Department’s actions during crises.  The CMC is designed to monitor the nation’s transportation systems and infrastructure 24-hours a day, 7 days a week; hosts the Secretary’s Emergency Response Team and other supports personnel who provide the Secretary and the Department’s Operating Administrations with information during crises; supports the Secretary with secure video teleconferencing and around-the-clock communications for unclassified and classified information; provides information to other Federal agencies, the White House, and DOT headquarters and field staff.  Additionally, the CMC is the central point for the Department’s interagency liaison and coordination with the Department of Homeland Security’s National Response Coordination Center for federal response efforts.

Partner Agencies

The CMC serves as the central focal point and coordination hub for the Department, working closely with the following key departments and agencies: Departments of; Homeland Security, Defense, State, Health and Human Services, Justice, Interior, Agriculture and Energy.  As a federal partner under the National Infrastructure Protection Plan (NIPP) the CMC works closely with the United States Coast Guard, the DHS National Infrastructure Coordinating Center, Transportation Security Administration and the Federal Emergency Management Agency to facilitate internal and external information sharing regarding the status of the nations critical transportation infrastructure.          


  • DOT Leadership
  • DOT Operating Administrations
  • Secretary’s Emergency Response Team
  • S-60
  • Private transportation service providers

Major Projects

Continual process improvement in information gathering and sharing.

Program Officials

Title Name

Acting Manager

Keith Dixon

Deputy Manager

Keith Dixon

Operations Officer

Tim Gaither

Watch Standers

Duain Benson
Augusto Cruz
Edison Fritz
Jorge Reyes
Wanda Scott

Shawn Williams

DHS NOC Desk Officer

Doug Plummer

National Response Programs


The Department implements its responsibilities under the National Response Framework (NRF) through two key elements, Emergency Support Function #1 – Transportation and the Regional Emergency Transportation Coordinators.  The Department uses the National Incident Management System to establish standardized training, organization, and communications procedures for multi-jurisdictional interaction and leadership responsibilities during incidents.  The NRF also provides a comprehensive framework for private and non-profit institutions to plan and integrate their own preparedness and response activities, nationally and within their own communities.

In addition to its NRF responsibilities, the National Response Program Manager interacts with the Office of International and Aviation Affairs, FAA and DOD U.S. Transportation Command on the allocation of aircraft to and operation of the Civil Reserve Air Fleet (CRAF) program.

National Response Framework and Emergency Support Function (ESF) #1

The Department of Transportation (DOT) serves as the primary and coordinating agency for ESF #1. As part of its efforts, DOT:

  • Monitors and reports status of, plans for, and damage to the transportation system and infrastructure as a result of the incident;
  • Identifies temporary alternative transportation solutions that can be implemented by others when systems or infrastructure are damaged, unavailable, or overwhelmed;
  • Performs activities conducted under the direct authority of DOT elements as these relate to aviation, maritime, surface, railroad, and pipeline transportation;
  • Coordinates the restoration and recovery of the transportation systems and infrastructure; and
  • Coordinates and supports prevention, preparedness, response, recovery, and mitigation activities among transportation stakeholders within the authorities and resource limitations of ESF #1 agencies.

A 2007 agreement between the Secretaries of Transportation and Homeland Security further detailed the respective responsibilities of each Department relative to emergency transportation services and evacuation, consistent with the Post-Katrina Emergency Management Reform Act.

Partner Agencies

  • U.S. Department of Agriculture’s U.S. Forest Service
  • Department of Defense
  • Department of State
  • General Services Administration
  • Department of the Interior
  • Department of Justice
  • Department of Commerce
  • U.S. Army Corp of Engineers
  • U.S. Coast Guard
  • US Postal Service
  • Transportation Security Administration
  • Department of Homeland Security


 Disaster victims, Federal, and State, local and tribal government entities

Program Officials

Title Name

Program Manager

Jeremy Greenberg

Deputy Program Manager

David Schilling

National Response
Operations Planner

Jeffrey Van Ness

Regional Emergency Transportation Coordinator Program


Each Regional Emergency Transportation Coordinator (RETCO), assigned by the Secretary as a collateral duty, manages regional DOT emergency preparedness and response activities in his/her region on behalf of the Secretary.  This includes coordination with and providing assistance to other Federal agencies, state, local, and tribal governments in emergency preparedness and response for transportation services.  The RETCO provides specific support and leadership under National Response Framework (ESF #1). The RETCO acts as a single point of contact during major, Presidentially declared incidents to expedite and validate requests to DOT by the Federal Coordinating Officer or the Principal Federal Official at the incident site.

Partner Agencies

The RETCO acts for DOT as the lead agency for ESF #1 and is supported by the Federal Departments and agencies identified above, who are members of the national emergency response community.


The RETCO works closely with Federal, State, local, and tribal entities, the private sector, and other DOT stakeholders.

Major Projects:

  • On-going review and revision of concepts of operations, plans, and procedures, and conduct training and exercises.

DOT Emergency Transportation Regional Assignments

RETCO Program Points of Contact


National Response Program Manager
Mr. Jeremy Greenberg
DOT / OST S-60
1200 NJ Avenue, SE
Washington, DC 20590
Bus: (202) 366-1863
Fax: 202-366-7261
FEMA NRCC: 202-646-2441

Deputy National Response Program Manager
Mr. David Schilling
DOT / OST S-60
1200 NJ Avenue, SE
Washington, DC 20590
Bus: (202) 366-1622
Other: (202) 366-1863 (24 X 7)(CMC)
Fax: 202-366-0642
FEMA NRCC: 202-646-2441

National Response Operations Planner
Mr. Jeffrey Van Ness
1200 New Jersey Avenue, SE
Washington, DC 20590
Business:  (202)-366-0737
Fax:  (202) 366-4902

Name/Direct Phone Line States Covered Location Office Phone/Fax No./Email
RETCO Region I CT, ME, MA, NH, RI, VT, Federal Transit Administration 617- 494-2055  
Mary Beth Mello Volpe National Transportation FAX:   617- 494-2865
FTA Regional Administrator, Region 1 Systems Center  
  55 Broadway, Suite 920 E-mail:
  Cambridge, MA 02142  
RETREP Region I Volpe National Transportation 617-494-3047
Terry Sheehan Systems Center FAX:  617-494-3260
  55 Broadway, Suite 920  
  Cambridge, MA 02142 E-mail: 
RETCO Region II NY, NJ Federal Aviation Administration 718-553-3001
Diane Crean Eastern Region FAX:   617-494-2865
FAA Eastern Region Deputy Regional Administrator 1 Aviation Plaza  
  Jamaica, NY 11434-4809 E-mail:
RETREP Region II Federal Aviation Administration 718-553-3076
James F. Robinson Eastern Region Office FAX:   718-995-5747
  159-30 Rockaway Blvd.  
  Jamaica, NY 11434-4809 E-mail:
RETCO Region III and IV III Federal Aviation Administration 404-305-5701
Roger Lilley PA, MD, VA, Southern Region  
  WV, DE, DC P.O. Box 20636 E-mail:  
  IV Atlanta, GA 30320  
   KY, TN, MS, GA,    
  NC, SC, AL, FL,    
RETREP Region III PA, MD, VA, FHWA Pennsylvania Division 717-221-4545
Keith Lynch WV, DE, DC; 228 Walnut Street, Room 508  
    Harrisburg, PA 17101-1720 E-mail:
RETREP Region IV KY, TN, MS, GA, Federal Aviation Administration 404-305-5151
Leah Russell  NC, SC, AL, FL, Southern Region FAX:  404-305-5010
  PR 1701 Columbia Ave.  
    College Park, GA 30337 E-mail:  
RETCO Region V MN, MI, IN, IL, WI, OH, IA, MO Federal Highway Administration 512-536-5901
Janice Brown South 61 Forsyth Street, SW FAX:   512-536-5990
Director of Field Services, FHWA Suite 17T26  
  Atlanta, GA 30303 E-mail:
RETREP Region V Federal Highway Administration 708-283-3516
Jeffry McSpaden One Prairie Office Center FAX:  708-283-3504
  4749 Lincoln Mall Drive, Suite 600  
  Matteson, IL 60443 E-mail:  
RETCO Region VI NM, OK, LA, Federal Aviation Administration 817-222-5002
Michael O’Harra TX, AR Southwest Region FAX:  817-222-5493
FAA Southwest Region Deputy Administrator   2601 Meacham Boulevard  
    Fort Worth, TX 76137 E-mail:  michael.o' 
RETREP Region VI NM, OK, LA, Federal Aviation Administration 817-222-5401
Gary Barber TX, AR Southwest Region FAX:  817-222-5493
    2601 Meacham Boulevard  
    Fort Worth, TX 76137 E-mail:
RETCO Region VIII MT, WY, UT, CO, Central Federal Lands 720-963-3448
Ricardo Suarez ND, SD, NE, KS  Highway Division FAX:  720-963-3379
FHWA Division Engineer   12300 West Dakota Avenue  
    Lakewood, CO 80228 E-mail:
RETREP Region VIII MT, WY, UT, CO, Federal Highway Administration 720-963-3450
Ron Williams ND, SD, NE, KS 12300 West Dakota Ave. FAX:  720-963-3453
    Lakewood, CO 80228  
RETCO Regions IX, X, and AK IX Federal Aviation Administration 425-227-2002
David Suomi CA, NV, AZ, HI, Northwest Mountain Region FAX:  425-227-1005
FAA  Deputy Regional Administrator Guam and our 1601 Lind Avenue Southwest  
Northwest Mountain Region Pacific Territories Renton, WA 98057 E-mail:
  WA, OR, ID    
RETREP Region IX (North) CA, NV, AZ, HI, Federal Highway Administration 415-744-2646
Bob Brown Guam and our 201 Mission St. Suite 1700 FAX:   415-744-2665
  Pacific Territories San Francisco, CA 94105  
RETREP Region IX (South) CA, NV, AZ, HI, Federal Motor Carrier Safety 909-937-7212
Judy Babbitt Guam and our Administration FAX:  909-390-5642
  Pacific Territories 3401 Centrelake Drive, Suite 550A  
    Ontario, CA  91761 E-mail:
RETREP Region X WA, OR, ID Federal Aviation Administration 425-227-1514
David Ochs   Northwest Mountain Region FAX:   425-227-1005
    1601 Lind Avenue Southwest  
    Renton, WA 98057 E-mail:
RETREP Region AK Alaska Federal Aviation Administration 907-271-5230
Cindy Sacks   Alaskan Region FAX:  907-271-5961
    222 West 7th Ave. #14  
    Anchorage, AK 99513 E-mail:
Updated: Thursday, January 2, 2014