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The Chief Information Officer for the U.S. Department of Transportation (US DOT) is developing an Information Technology Infrastructure Library (ITIL) based, Business Service Catalog (IT to Business Units).
Faced with continued cost pressures, as well as growing customer demand for new services and higher service levels, IT operations of many Global 2000 corporations as well as Federal government agencies are embarking on fundamental business transformations. Federal CIOs and other IT executives must align their business services with the needs of their customers, improve customer satisfaction, and deploy standardized processes to achieve greater operational efficiency.
Connecting With Customers
Many IT groups produce a Business Service Catalog as part of their The Information Technology Infrastructure Library (ITIL) Service Level Management deployments. Others see the opportunity to leverage the Business Service Catalog as the focal point for connecting with their customers.
The objective of the DOT IT Business Service Catalog is to create a comprehensive source of IT services containing both internally-provided and externally-provided IT Business services.