Consumer Report

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March 2013 Air Travel Consumer Report

About this Document

The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Enforcement and Proceedings (OAEP). The report is designed to assist consumers with information on the quality of services provided by the airlines.

Data Included in this Report

Flight Delays: January 2013 / 12 Months Ending January 2013
Mishandled Baggage: January 2013
Oversales: 4th Quarter 2012 / January – December 2012
Consumer Complaints: January 2013
Customer Service Reports to the Dept. of Homeland Security: January 2013
Airline Animal Incident Reports: January 2013

Redacted Animal Incident Reports

Updated: Monday, February 10, 2014