Consumer Report

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January 2014 Air Travel Consumer Report

About this Document

The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Enforcement and Proceedings (OAEP). The report is designed to assist consumers with information on the quality of services provided by the airlines.

Data Included in this Report

Flight Delays: November 2013 / 12 Months Ending November 2013
Mishandled Baggage: November 2013
Oversales: 3rd Quarter 2013 / January - September 2013
Consumer Complaints: November 2013
Customer Service Reports to the Dept. of Homeland Security: November 2013
Airline Animal Incident Reports: November 2013

Redacted Animal Incident Reports

Updated: Wednesday, January 15, 2014