Contact Us
Office of Aviation Enforcement and Proceedings
Aviation Consumer Protection Division
1200 New Jersey Ave, SE
Washington DC 20590
Phone:
(202) 366-2220
TTY / Assistive Device Number:
(202) 366-0511
8:30am-5:00pm ET, M-F
General Guidance
A compilation of rules, guidance, enforcement orders and publications on other topics.
Rules
| Name | Date | Document |
|---|
| Extension of comment period on proposed rule | 08/28/2012 | View PDF |
Guidance
| Name | Date | Document |
|---|---|---|
| E-Cigarettes | ||
| Notice of Proposed Rulemaking on E-Cigarettes | 09/15/2011 | View PDF |
| Other Guidance | ||
| Rights of small entities to enforcement fairness, and policy against retaliation | 04/28/2011 | View PDF |
| Guidance re: GDS/OTA display bias | 03/04/2011 | View PDF |
| DOT Policy | 02/11/2011 | View PDF |
| Warning letter re GDS/OTA display bias | 02/01/2011 | View PDF |
| Airline agents for service of process | 08/02/2002 | View PDF |
| Airline plans under the Aviation Disaster Family Assistance Act | 12/03/1997 | View PDF |
| Electronic Ticketing: Passenger Notices | 04/22/1997 | View PDF |
| "Choice of forum" contract provisions | 07/15/1996 | View PDF |
Enforcement Orders
| Name | Order No. | Document |
|---|---|---|
| Alitalia | 2013-3-12 | View PDF |
| Petition for Rulemaking and Third-Party Complaint of Donald L. Pevsner, Esq. Dismissal Order | 2012-11-4 | View PDF |
| Order of Dismissal: Donald L. Pevsner | 2011-10-13 | View PDF |
| Comair, Inc. d/b/a Delta Connection | 2007-5-9 | View PDF |
| Mesa Airlines, Inc., d/b/a go! | 2006-8-20 | View PDF |
| Servicios Akreos Professionales, S.A. | 2006-2-10 | View PDF |
| Société Air France | 2005-7-3 | View PDF |
| DHL Airways, Inc. n/k/a Astar Air Cargo, Inc. | 2004-5-10 | View PDF |
| Third-Party Enforcement Complaint of the Electronic Privacy Center v. Northwest Airlines, Inc. | 2004-9-13 | View PDF |
| Order of Dismissal Complaint of USTAR v Delta air Lines, United Airlines, American Airlines, Continental Airlines and Northwest Airlines | 2004-6-17 | View PDF |
| Complaint of Lyn-Lea Travel Corp. Against AA and Sabre | 2004-2-20 | View PDF |
| Third-Party Complaint of AirTran Airways, Inc. v American Airlines, Inc., US Airways, Inc., and United Airlines, Inc. | 2003-10-7 | View PDF |
| Petition for Rulemaking of Joel Kaufman Re: Ticket Change Penalties | 2003-3-11 | View PDF |
Updated: Friday, April 12, 2013