Contact Us
Office of Aviation Enforcement and Proceedings
Aviation Consumer Protection Division
1200 New Jersey Ave, SE
Washington DC 20590
Phone:
(202) 366-2220
TTY / Assistive Device Number:
(202) 366-0511
8:30am-5:00pm ET, M-F
This consent order concerns Internet advertisements by Unister USA, LLC, d/b/a Flights24.com (Unister) that (1) failed to comply with the Department’s full-fare advertising requirements as specified in 14 CFR Part 399, and (2) failed to disclose code-share arrangements pursuant to the requirements specified in 14 CFR Part 257 and 49 U.S.C. § 41712(c). These failures constitute separate and distinct unfair and deceptive practices prohibited by section 41712(a). This consent order directs Unister to cease and desist from future violations of Parts 399 and 257 and section 41712 and assesses Unister a compromise civil penalty of $30,000.
