Enforcement Order

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Copa Airlines, Inc. 2012-12-18

This consent order concerns violations by Copa Airlines, Inc., (Copa) of 14 CFR Parts 259 and 244 and 49 U.S.C. §§ 41712 and 41708. Specifically, the carrier failed to adhere to the assurances in its contingency plan for lengthy tarmac delays that the carrier (1) would not allow an aircraft to remain on the tarmac for more than four hours before allowing passengers an opportunity to deplane, and (2) would provide customers with food and water within two hours after the aircraft left the gate in the case of a tarmac delay. Moreover, Copa failed to include certain required assurances in its contingency plan for lengthy tarmac delays and failed to file the required on-time performance information for a lengthy tarmac delay with the Department of Transportation (Department). This order directs Copa to cease and desist from future similar violations of 14 CFR Parts 259 and 244 and 49 U.S.C. §§ 41712 and 41708 and assesses the carrier $150,000 in civil penalties.

Updated: Thursday, January 3, 2013