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Office of Aviation Enforcement and Proceedings
Aviation Consumer Protection Division
1200 New Jersey Ave, SE
Washington DC 20590
Phone:
(202) 366-2220
TTY / Assistive Device Number:
(202) 366-0511
8:30am-5:00pm ET, M-F
Deutsche Lufthansa AG 2011-6-18
About this Order
This consent order involves violations by Deutsche Lufthansa AG (Lufthansa) of Article 19 of the Montreal Convention and the statutory prohibition against unfair and deceptive trade practices, 49 U.S.C. § 41712, in connection with monetary claims resulting from its delay in delivering checked baggage. It directs Lufthansa to cease and desist from future similar violations of Article 19 and section 41712, and assesses the carrier a compromise civil penalty of $50,000.
Updated: Thursday, December 6, 2012