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Office of Aviation Enforcement and Proceedings
Aviation Consumer Protection Division
1200 New Jersey Ave, SE
Washington DC 20590
Phone:
(202) 366-2220
TTY / Assistive Device Number:
(202) 366-0511
8:30am-5:00pm ET, M-F
American Airlines, Inc. 2011-2-14
About this Order
This consent order concerns violations of 49 U.S.C. § 41712, which prohibits unfair and deceptive trade practices and unfair methods of competition, by American Airlines, Inc., (American) for failure to disclose the amount of fees and use restrictions on travel vouchers offered and provided as denied boarding compensation (DBC) to passengers who volunteered to give up their seats in oversales situations. This consent order directs American to cease and desist from such further violations and assesses American a compromise civil penalty of $90,000.
Updated: Thursday, January 3, 2013