Contact Us
Office of Aviation Enforcement and Proceedings
Aviation Consumer Protection Division
1200 New Jersey Ave, SE
Washington DC 20590
Phone:
(202) 366-2220
TTY / Assistive Device Number:
(202) 366-0511
8:30am-5:00pm ET, M-F
This consent order involves violations by Aerovias de Intergración Regional, AIRES, S.A. (AIRES) of Article 17 of the Montreal Convention (Convention)1 and the statutory prohibition against unfair and deceptive trade practices, 49 U.S.C. § 41712, in connection with monetary claims resulting from the loss of checked baggage and the pilferage of certain items out of checked baggage on flights to and from the United States. It directs AIRES to cease and desist from future similar violations of Article 17 and section 41712, and assesses the carrier a compromise civil penalty of $25,000.
