Contact Us
Office of Aviation Enforcement and Proceedings
Aviation Consumer Protection Division
1200 New Jersey Ave, SE
Washington DC 20590
Phone:
(202) 366-2220
TTY / Assistive Device Number:
(202) 366-0511
8:30am-5:00pm ET, M-F
Société Air France 2010-12-26
About this Order
This consent order results from Société Air France’s (Air France) policy to refuse reimbursement for certain items of luggage lost in international transit to or from the United States in violation of Article 17 of the Montreal Convention and the statutory prohibition against unfair and deceptive trade practices, 49 U.S.C. § 41712. It directs Air France to cease and desist from future similar violations of Article 17 and section 41712, and assesses the carrier a compromise civil penalty of $100,000.
Updated: Thursday, December 6, 2012