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Office of Aviation Enforcement and Proceedings
Aviation Consumer Protection Division
1200 New Jersey Ave, SE
Washington DC 20590
Phone:
(202) 366-2220
TTY / Assistive Device Number:
(202) 366-0511
8:30am-5:00pm ET, M-F
US Airways, Inc. 2008-12-13
About this Order
This Consent Order concerns violations by US Airways, Inc., (US Airways) of the Department's oversales rule, 14 CFR Part 250, and the statutory prohibition against unfair and deceptive practices, 49 U.S.C. 5 41712. The violations stem from the carrier's failure 1) to solicit volunteers before involuntarily denying boarding to passengers on oversold flights, 2) to furnish the required written notice to passengers who were denied boarding ("bumped") involuntarily, and 3) to provide in a timely manner bumped passengers with the appropriate amount and type of denied boarding compensation (DBC). The order assesses US Airways a civil penalty of $140,000
Updated: Thursday, January 3, 2013