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Office of Aviation Enforcement and Proceedings
Aviation Consumer Protection Division
1200 New Jersey Ave, SE
Washington DC 20590
Phone:
(202) 366-2220
TTY / Assistive Device Number:
(202) 366-0511
8:30am-5:00pm ET, M-F
United Air Lines, Inc. 2007-2-13
About this Order
This consent order concerns certain fare advertisements on United Air Lines' website (www.united.com) that failed to disclose adequately one of the significant restrictions applicable to a discount fare program available to U.S. military personnel, referred to as the "United Thanks our Troops" program. These advertisements, consequently, constituted an unfair and deceptive trade practice in violation of 49 U.S.c. § 41712. Based on these violations, the order directs the carrier to cease and desist from future similar violations.
Updated: Thursday, January 3, 2013