Enforcement Order

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America West Airlines, Inc. 2004-8-19

This order concerns certain violations by America West Airlines, Inc., (America West) of the requirements of 14 CFR Part 382, with respect to: (1) providing assistance to passengers in wheelchairs, (2) providing dispositive responses to persons who complain to the carrier about its failure to comply with Part 382, and (3) training Complaint Resolution Officials (CROs).

Updated: Thursday, July 24, 2014