Fact Sheet

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Airline Consumer Contacts

The U.S. Department of Transportation (DOT) requires airlines to provide information on their website about how to file complaints with the airline electronically and by postal mail.  Here is the contact information for U.S. scheduled passenger airlines that are required to report revenue information to DOT. 


Air Wisconsin

www.airwis.com/contacts.html

Air Wisconsin Airlines Corporation
W6390 Challenger Drive, Suite 203
Appleton, WI 54914


AirTran Airways

Handled by Southwest Airlines; see that carrier’s listing


Alaska Airlines

www.alaskaair.com/feedback

Alaska Airlines
P.O. Box 68900
Seattle, WA 98168
Attn.: Customer Relations


Allegiant Airlines

www.allegiantair.com/contactus

Allegiant Air
Customer Relations Department
8360 S. Durango Dr.
Las Vegas, NV 89113


American Airlines

www.aa.com/customerrelations

American Airlines
Customer Relations
Mail Drop 2400
P.O. Box 619612
Dallas/Ft. Worth Airport, TX 75261-9612


Chautauqua Airlines

Handled by Republic Airways; see that carrier’s listing


Compass Airlines

Handled by Delta Air Lines; see that carrier’s listing.


Delta Air Lines

www.delta.com/contactus

Customer Care
Delta Air Lines
P.O. Box 20980
Department 980
Atlanta, GA 30320-2980


Endeavor Air (wholly owned subsidiary of Delta Air Lines)

www.delta.com/contactus/pages/comment_complaint/index.jsp

Endeavor Air
7500 Airline Drive
Minneapolis, MN 55450-1101


Envoy Air

Handled by American Airlines; see that carrier’s listing.


ExpressJet

www.expressjet.com/contact/customer-service-contact/

ExpressJet
100 Hartsfield Center Pkwy
Suite 700
Atlanta, GA 30354


Frontier Airlines

www.flyfrontier.com/customer-service/contact-us#customerrelations

Frontier Airlines, Inc.
Attn: Customer Relations
7001 Tower Road
Denver, CO 80249-7312


GoJet Airlines

www.gojetairlines.com/index.php?option=com_content&task=view&id=20&Itemid=34

GoJet Airlines, LLC.
11495 Navaid Road Suite 303
Bridgeton, MO 63044 


Hawaiian Airlines

www.hawaiianair.com/cao

Hawaiian Airlines
P.O. Box 30008
Honolulu, HI 96820


Horizon Air

Handled by Alaska Airlines; see that carrier’s listing.


JetBlue Airways

www.jetblue.com/contact-us/email/

JetBlue Airways
P.O. Box 17435
Salt Lake City, UT  84117


Mesa Air Group

www.mesa-air.com/contactus.asp

Mesa Air Group, Inc.
410 N. 44th Street, Ste. 700
Phoenix, AZ 85008


PSA Airlines

Handled by US Airways; see that carrier’s listing.


Republic Airways

www.rjet.com/en/Flying_with_us/Feedback.aspx

Republic Airways Holding
8909 Purdue Road, Suite 300
Indianapolis, IN 46268


Shuttle America

Handled by Republic Airways; see that carrier’s listing.


SkyWest Airlines

www.skywest.com/contact-skywest/#customer-service

SkyWest Airlines
444 South River Road
St. George, Utah 84790


Southwest Airlines

www.southwest.com/contactus

Southwest Airlines
P.O. Box 36647-1CR
Dallas, Texas 75235


Spirit Airlines

www.spirit.com/content/documents/en-us/Contract_of_Carriage.pdf, pp. 42-43

Customer Relations
Spirit Air
2800 Executive Way
Miramar, FL  33025


Sun Country Airlines

http://book.suncountry.com/SCA/hometools/contactEmail.jsf

Sun Country Airlines
Customer Service
1300 Mendota Heights Road
Mendota Heights, MN 55120


United Airlines

www.united.com/feedback

Customer Relations
United Airlines
P.O. Box 4607, NHCCR
Houston, TX  77210-4607


US Airways

www.usairways.com/en-US/contact/customer_relations.html

Customer Relations
US Airways
4000 E. Sky Harbor Blvd.
Phoenix, AZ 85034


Virgin America

www.virginamerica.custhelp.com/

Virgin America Airlines
555 Airport Blvd., Suite 500
Burlingame, CA  94010

Updated: Monday, September 29, 2014