Fact Sheet

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Airline Consumer Contacts

AIRTRAN AIRWAYS

Mr. Jim Ruppel
VP, Customer Relations/Rapid Rewards
P.O. Box 36647
Dallas, TX 75235-1647
(214) 932-0333
www.southwest.com

 

JETBLUE AIRWAYS

Mr. Justin Thompson
Director, Customer Support
P.O. Box 17435
Salt Lake City, UT 84117
(801) 449-2401
www.jetblue.com

ALASKA AIRLINES

Mr. Raymond Prentice
Director, Customer Advocacy
P.O. Box 68900
Seattle, WA 98168
(800) 654-5669
 www.alaskaair.com

 

SKYWEST AIRLINES

Ms. Linda Kolbenschlag
Manager, Customer Relations
St. George, UT 84790
435-634-3400

www.skywest.com

 
AMERICAN AIRLINES &
AMERICAN EAGLE AIRLINES

Mr. Sean Bentel
Director, Customer Relations
P.O. Box 619612 M/D 2400
DFW Airport, TX 75261-9612
(817) 786-3778
 www.aa.com/customerrelations

 

SOUTHWEST AIRLINES

Mr. Jim Ruppel
VP, Customer Relations/Rapid Rewards
P.O. Box 36647
Dallas, TX 75235-1647
(214) 932-0333
 www.southwest.com

DELTA AIR LINES

Mr. Jason Hausner
Director, Customer Care
P.O. Box 20980
Atlanta, GA 30320-2980
(404) 715-9985
www.delta.com

 

UNITED AIRLINES

Ms. Anne Seeley
Managing Director
Customer Care/Refunds
P.O. Box 4607, NHCCR
Houston, TX 77210-4607
(877) 624-2660
www.united.com/feedback

EXPRESSJET AIRLINES

Mr. Mark Minter
Director, Customer Relations
A-Tech Center
100 Hartsfield Centre Pkwy., Suite 700
Atlanta, GA 30354 -1363
(404) 856-1433
www.expressjet.com

 

US AIRWAYS

Mr. Ken Fischer
Director, Customer Relations
4000 E. Sky Harbor Boulevard
Phoenix, AZ 85034
800-428-4322
www.usairways.com

FRONTIER AIR LINES

Ms. Lori Junker
Senior Manager, Customer Relations
7001 Tower Road
Denver, CO  80249-7312
720-374-4638
www.flyfrontier.com

 

VIRGIN AMERICA

Mr. Jim Davis
Vice President, Guest Services
555 Airport Blvd., Suite 500
Burlingame, CA 94010
650-762-7044
www.virginamerica.com

HAWAIIAN AIRLINES

Ms. Rose B. Harman
Manager, Consumer Affairs
P.O. Box 30008
Honolulu, HI  96820
(888) 246-8526
www.hawaiianair.com

   
     

Updated: Friday, March 14, 2014