Consumer Report

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Air Travel Consumer Reports for 2011

Overview

The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Enforcement and Proceedings (OAEP). The report is designed to assist consumers with information on the quality of services provided by the airlines. This page links to Reports from 2011.

How the Report is Organized

The report is divided into six sections (Flight Delays, Mishandled Baggage, Oversales, Consumer Complaints, Customer Service Reports to the Transportation Security Administration, and Airline Reports of the Loss, Injury, or Death of Animals During Air Transportation). The sections that deal with flight delays, mishandled baggage and oversales are based on data collected by the Department's Bureau of Transportation Statistics. The section that deals with consumer complaints is based on data compiled by the OAEP's Aviation Consumer Protection Division (ACPD). The section that deals with customer service reports to the Department of Homeland Security’s Transportation Security Administration (TSA) is based on data provided by TSA. The section that deals with animal incidents during air transport is based on reports required to be submitted by airlines to the ACPD. Each section of the report is preceded by a brief explanation of how to read and understand the information provided.

Additional air travel data can be found on the BTS website.

Reports

December 2011 Report
Mishandled Baggage: October 2011
Oversales: 3rd Quarter 2011 / January - September 2011
Consumer Complaints: October 2011
Customer Service Reports to the Dept. of Homeland Security: October 2011
Airline Animal Incident Reports: October 2011
Redacted Animal Incident Reports

November 2011 Report
Flight Delays: September 2011 / 12 Months Ending September 2011
Mishandled Baggage: September 2011 / January-September 2011
Oversales: 3rd Quarter 2011 / January - September 2011
Consumer Complaints: September 2011 / January-September 2011
Customer Service Reports to the Dept. of Homeland Security: September 2011
Airline Animal Incident Reports: September 2011
Redacted Animal Incident Reports

October 2011 Report
Flight Delays: August 2011 / 12 Months Ending August 2011
Mishandled Baggage: August 2011
Oversales: 2nd Quarter 2011 / January - June 2011
Consumer Complaints: August 2011
Customer Service Reports to the Dept. of Homeland Security: August 2011
Airline Animal Incident Reports: August 2011
Redacted Animal Incident Reports

September 2011 Report
Flight Delays: July 2011 / 12 Months Ending July 2011
Mishandled Baggage: July 2011
Oversales: 2nd Quarter 2011 / January - June 2011
Consumer Complaints: July 2011
Customer Service Reports to the Dept. of Homeland Security: July 2011
Airline Animal Incident Reports: July 2011
Redacted Animal Incident Reports

August 2011 Report
Flight Delays: June 2011 / 12 Months Ending June 2011
Mishandled Baggage: June 2011 / January - June 2011
Oversales: 2nd Quarter 2011 / January - June 2011
Consumer Complaints: June 2011 / January - June 2011
Customer Service Reports to the Dept. of Homeland Security: June 2011
Airline Animal Incident Reports: June 2011
Redacted Animal Incident Reports

July 2011 Report
Flight Delays: May 2011 / 12 Months Ending May 2011
Mishandled Baggage: May 2011
Oversales: 1st Quarter 2011
Consumer Complaints: May 2011
Customer Service Reports to the Dept. of Homeland Security: May 2011
Airline Animal Incident Reports: May 2011
Redacted Animal Incident Reports

June 2011 Report
Flight Delays: April 2011 / 12 Months Ending April 2011
Mishandled Baggage: April 2011
Oversales: 1st Quarter 2011
Consumer Complaints: April 2011
Customer Service Reports to the Dept. of Homeland Security: April 2011
Airline Animal Incident Reports: April 2011
Redacted Animal Incident Reports

May 2011 Report
Flight Delays: March 2011 / 12 Months Ending March 2011
Mishandled Baggage: March 2011 / January - March 2011
Oversales: 1st Quarter 2011
Consumer Complaints: March 2011 / January - March 2011
Customer Service Reports to the Dept. of Homeland Security: March 2011
Airline Animal Incident Reports: March 2011
Redacted Animal Incident Reports

April 2011 Report
Flight Delays: February 2011 / 12 Months Ending February 2011
Mishandled Baggage: February 2011
Oversales: 4th Quarter 2010 / January – December 2010
Consumer Complaints: February 2011
Customer Service Reports to the Dept. of Homeland Security: February 2011
Airline Animal Incident Reports: February 2011
Redacted Animal Incident Reports

March 2011 Report
Flight Delays: January 2011 / 12 Months Ending January 2011
Mishandled Baggage: January 2011
Oversales: 4th Quarter 2010 / January – December 2010
Consumer Complaints: January 2011
Customer Service Reports to the Dept. of Homeland Security: January 2011
Airline Animal Incident Reports: January 2011
Redacted Animal Incident Reports

February 2011 Report
Flight Delays: December 2010 / 12 Months Ending December 2010
Mishandled Baggage: December 2010 / January-December 2010
Oversales: 4th Quarter 2010 / January – December 2010
Consumer Complaints: December 2010 / January-December 2010
Customer Service Reports to the Dept. of Homeland Security: December 2010
Airline Animal Incident Reports: December 2010/January-December 2010
Redacted Animal Incident Reports

January 2011 Report
Flight Delays: November 2010 / 12 Months Ending November 2010
Mishandled Baggage: November 2010
Oversales: 3 rd Quarter 2010 / January-September 2010
Consumer Complaints: November 2010
Customer Service Reports to the Dept. of Homeland Security: November 2010
Airline Animal Incident Reports: November 2010
Redacted Animal Incident Reports

Updated: Tuesday, February 5, 2013