Consumer Report

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Air Travel Consumer Reports for 2008

Overview

The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Enforcement and Proceedings (OAEP). The report is designed to assist consumers with information on the quality of services provided by the airlines. This page links to Reports from 2008.

How the Report is Organized

The report is divided into six sections (Flight Delays, Mishandled Baggage, Oversales, Consumer Complaints, Customer Service Reports to the Transportation Security Administration, and Airline Reports of the Loss, Injury, or Death of Animals During Air Transportation). The sections that deal with flight delays, mishandled baggage and oversales are based on data collected by the Department’s Bureau of Transportation Statistics. The section that deals with consumer complaints is based on data compiled by the OAEP’s Aviation Consumer Protection Division (ACPD). The section that deals with customer service reports to the Department of Homeland Security’s Transportation Security Administration (TSA) is based on data provided by TSA. The section that deals with animal incidents during air transport is based on reports required to be submitted by airlines to the ACPD. Each section of the report is preceded by a brief explanation of how to read and understand the information provided.

Additional air travel data can be found on the BTS website.

Reports

December 2008 Report
Flight Delays: October 2008 / 12 Months Ending October 2008
Mishandled Baggage: October 2008
Oversales: 3rd Quarter 2008 / January-September 2008
Consumer Complaints: October 2008
Customer Service Reports to the Dept. of Homeland Security: October 2008
Airline Animal Incident Reports: October 2008

Redacted Animal Incident Reports

November 2008 Report
Flight Delays: September 2008 / 12 Months Ending September 2008
Mishandled Baggage: September 2008 / January-September 2008
Oversales: 3rd Quarter 2008 / January-September 2008
Consumer Complaints: September 2008 / January-September 2008
Customer Service Reports to the Dept. of Homeland Security: September 2008
Airline Animal Incident Reports: September 2008

October 2008 Report
Flight Delays: August 2008 / 12 Months Ending August 2008
Mishandled Baggage: August 2008
Oversales: 2nd Quarter 2008 / January-June 2008
Consumer Complaints: August 2008
Customer Service Reports to the Dept. of Homeland Security: August 2008
Airline Animal Incident Reports: August 2008

Redacted Animal Incident Reports

September 2008 Report
Flight Delays: July 2008 / 12 Months Ending July 2008
Mishandled Baggage: July 2008
Oversales: 2nd Quarter 2008 / January-June 2008
Consumer Complaints: July 2008
Customer Service Reports to the Dept. of Homeland Security: July 2008
Airline Animal Incident Reports: July 2008

Redacted Animal Incident Reports

August 2008 Report
Flight Delays: June 2008 / 12 Months Ending June 2008
Mishandled Baggage: June 2008 / January-June 2008
Oversales: 2nd Quarter 2008 / January-June 2008
Consumer Complaints: June 2008 / January-June 2008
Customer Service Reports to the Dept. of Homeland Security: June 2008
Airline Animal Incident Reports: June 2008

Redacted Animal Incident Reports

July 2008 Report
Flight Delays: May 2008 / 12 Months Ending May 2008
Mishandled Baggage: May 2008
Oversales: 1st Quarter 2008
Consumer Complaints: May 2008
Customer Service Reports to the Dept. of Homeland Security: May 2008
Airline Animal Incident Reports: May 2008

Redacted Animal Incident Reports

June 2008 Report
Flight Delays: April 2008 / 12 Months Ending April 2008
Mishandled Baggage: April 2008
Oversales: 1st Quarter 2008
Consumer Complaints: April 2008
Customer Service Reports to the Dept. of Homeland Security: April 2008
Airline Animal Incident Reports: April 2008

Redacted Animal Incident Reports

May 2008 Report
Flight Delays: March 2008 / 12 Months Ending March 2008
Mishandled Baggage: March 2008 / January-March 2008
Oversales: 1st Quarter 2008
Consumer Complaints: March 2008 / January-March 2008
Customer Service Reports to the Dept. of Homeland Security: March 2008
Airline Animal Incident Reports: March 2008

Redacted Animal Incident Reports

April 2008 Report
Flight Delays: February 2008 / 12 Months Ending February 2008
Mishandled Baggage: February 2008
Oversales: 4th Quarter 2007 / January-December 2007
Consumer Complaints: February 2008
Customer Service Reports to the Dept. of Homeland Security: February 2008
Airline Animal Incident Reports: February 2008

Redacted Animal Incident Reports

March 2008 Report
Flight Delays: January 2008 / 12 Months Ending January 2008
Mishandled Baggage: January 2008
Oversales: 4th Quarter 2007 / January-December 2007
Consumer Complaints: January 2008
Customer Service Reports to the Dept. of Homeland Security: January 2008
Airline Animal Incident Reports: January 2008

Redacted Animal Incident Reports

February 2008 Report
Flight Delays: December 2007 / 12 Months Ending December 2007
Mishandled Baggage: December 2007 / January-December 2007
Oversales: 4th Quarter 2007 / January-December 2007
Consumer Complaints: December 2007 / January-December 2007
Customer Service Reports to the Dept. of Homeland Security: December 2007
Airline Animal Incident Reports: December 2007

Redacted Animal Incident Reports

January 2008 Report
Flight Delays: November 2007 / 12 Months Ending November 2007
Mishandled Baggage: November 2007
Oversales: 3 rd Quarter 2007 / January-September 2007
Consumer Complaints: November 2007
Customer Service Reports to the Dept. of Homeland Security: November 2007
Airline Animal Incident Reports: November 2007

Redacted Animal Incident Reports

Updated: Wednesday, November 21, 2012