Consumer Report

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Air Travel Consumer Reports for 2005

Overview

The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Enforcement and Proceedings (OAEP). The report is designed to assist consumers with information on the quality of services provided by the airlines. This page links to Reports from 2005.

How the Report is Organized

The report is divided into six sections (Flight Delays, Mishandled Baggage, Oversales, Consumer Complaints, Customer Service Reports to the Transportation Security Administration, and Airline Reports of the Loss, Injury, or Death of Animals During Air Transportation). The sections that deal with flight delays, mishandled baggage and oversales are based on data collected by the Department’s Bureau of Transportation Statistics. The section that deals with consumer complaints is based on data compiled by the OAEP’s Aviation Consumer Protection Division (ACPD). The section that deals with customer service reports to the Department of Homeland Security’s Transportation Security Administration (TSA) is based on data provided by TSA. The section that deals with animal incidents during air transport is based on reports required to be submitted by airlines to the ACPD. Each section of the report is preceded by a brief explanation of how to read and understand the information provided.

Additional air travel data can be found on the BTS website.

Reports

December 2005 Report
Flight Delays: October 2005 / 12 Months Ending October 2005
Mishandled Baggage: October 2005
Oversales: 3 rd Quarter 2005 / January-September 2005
Consumer Complaints: October 2005
Customer Service Reports to the Dept. of Homeland Security: October 2005
Airline Animal Incident Reports: October 2005

Redacted Animal Incident Reports

November 2005 Report
Flight Delays: September 2005 / 12 Months Ending September 2005
Mishandled Baggage: September 2005 / January-September 2005
Oversales: 3 rd Quarter 2005 / January-September 2005
Consumer Complaints: September 2005 / January-September 2005
Customer Service Reports to the Dept. of Homeland Security: September 2005
Airline Animal Incident Reports: September 2005

Redacted Animal Incident Reports

October 2005 Report
Flight Delays: August 2005 / 12 Months Ending August 2005
Mishandled Baggage: August 2005
Oversales: 2 nd Quarter 2005 / January-June 2005
Consumer Complaints: July 2005
Customer Service Reports to the Dept. of Homeland Security: August 2005
Airline Animal Incident Reports: August 2005

Redacted Animal Incident Reports

September 2005 Report
Flight Delays: July 2005 / 12 Months Ending July 2005
Mishandled Baggage: July 2005
Oversales: 2 nd Quarter 2005 / January-June 2005
Consumer Complaints: July 2005
Customer Service Reports to the Dept. of Homeland Security: July 2005
Airline Animal Incident Reports: July 2005

Redacted Animal Incident Reports

August 2005 Report
Flight Delays: June 2005 / 12 Months Ending June 2005
Mishandled Baggage: June 2005 / January-June 2005
Oversales: 2 nd Quarter 2005 / January-June 2005
Consumer Complaints: June 2005 / January-June 2005
Customer Service Reports to the Dept. of Homeland Security: June 2005
Airline Animal Incident Reports: June 2005

Redacted Animal Incident Reports

July 2005 Report
Flight Delays: May 2005 / 12 Months Ending May 2005
Mishandled Baggage: May 2005
Oversales: 1st Quarter 2005
Consumer Complaints: May 2005
Customer Service Reports to the Dept. of Homeland Security: May 2005
Airline Animal Incident Reports: May 2005

Redacted Animal Incident Reports

June 2005 Report
Flight Delays: April 2005 / 12 Months Ending April 2005
Mishandled Baggage: April 2005
Oversales: 1st Quarter 2005
Consumer Complaints: April 2005

May 2005 Report
Flight Delays: March 2005 / 12 Months Ending March 2005
Mishandled Baggage: March 2005 / January-March 2005
Oversales: 1st Quarter 2005
Consumer Complaints: March 2005 / January-March 2005

April 2005 Report
Flight Delays: February 2005
Mishandled Baggage: February 2005
Oversales: 4th Quarter 2004 / January-December 2004
Consumer Complaints: February 2005

March 2005 Report
Flight Delays: January 2005 / 12 months ending January 2005
Mishandled Baggage: January 2005
Oversales: 4th Quarter 2004 / January-December 2004
Consumer Complaints: January 2005

February 2005 Report
Flight Delays: December 2004 / 12 Months Ending December 2004
Mishandled Baggage: December 2004 / January - December 2004
Oversales: 4th quarter 2004 / January - December 2004
Consumer Complaints: December 2004 / January - December 2004

January 2005 Report
Flight Delays: November 2004 / 12 months ending November 2004
Mishandled Baggage: November 2004
Oversales: 3rd quarter 2004 / January-September 2004
Consumer Complaints: November 2004

Updated: Wednesday, November 21, 2012